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UK VAT ID not accepted

  • 25 February 2022
  • 6 replies
  • 411 views

I received an email asking me to update the Tax ID on our Miro account so that reverse charge invoices can be issued.

The Miro billing profile page refuses to accept our VAT number, it returns an error that it is invalid. A little digging on my part revealed that for the Miro interface to consider a VAT number valid, it needs to be in the ECs database. Of course, UK VAT numbers aren’t in that database anymore, however, they remain perfectly valid.

Have other UK customers had this problem?

6 replies

Kiron Bondale
Userlevel 7
Badge +6

@PhillJones -

Sounds like this will be a general issue for UK users on a go forward basis. I’d recommend opening a Miro support request here: Submit a request – Miro Support & Help Center

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
C

@PhillJones - I’ve just experienced the same issue. Were you able to make any progress with Miro support?

Thanks, Chris

P

Hi Chris,

Yes, I did. Apologies for not updating the forum.

In the UK, it’s common practice to just quote the VAT number, but in Europe, they use a two-digit country code ahead of the number. This occurred to me after getting a purchase order from a French company, so I tried putting the letters GB in front of our VAT number and it was accepted.

The thing about the UK no longer being in the database seems to have been a red herring. I don’t know if we’re still in it for legacy reasons or if it’ll break in the future, but it works for now if you use the European format for VAT numbers.

C

Hi Phil,

 

My apologies, I’ve been off for a few days and missed your response. Thanks ever so much for your help, I’ve updated our VAT number using the GBxxxx format and it’s worked perfectly.

 

Best regards,

Chris 

J

Just to say thank you to @PhillJones – I was stuck on this, and adding GB to the number worked. 

@Miro Community Team  A Quick Ui or copy fix should address this and stop other uses having the same problem. The UI is particularly unclear as it shows a UK flag – making me think it’s already prepared to accept a UK formatted number.

R

I needed this help too. Thanks @PhillJones. @Miro Community Team I suggest you get this fixed or add some help text, especially as emails are going out asking users to add their VAT numbers. :-)

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