Hi guys from Miro Board, i’m using Miro with a team of 4 or 5 people at a time but lately it has felt very sluggish to move around it, as if there were some packet loss, i haven’t felt any kind of problems using other apps but just miro takes a lot of times to refresh the screen and to move even if zoomed into a particular part, i don’t know if it is cos what i’ve been doing or if i have reached some kind of limit to what it can deal with, certainly when we tested Mural with the same workload it didn’t suffer this, i wonder if it is because it’s the free version or if this is expected behavior, any ideas?
Is it slow or it's just me?
The ex-technical support tech in me has so many questions, but this probably isn’t the forum for troubleshooting network related issues. Instead, if you haven’t already, I would suggest searching Miro’s Help Center. A quick query did return this result related to improving performance: https://help.miro.com/hc/en-us/articles/360013588560-Tips-to-Improve-Board-Performance
I’m now using a VPN connected to NY and from that to Miro which makes it work kind of the same, so i wonder.
I’m now using a VPN connected to NY and from that to Miro which makes it work kind of the same, so i wonder.
Very interesting. You may take the prize for number of stickies on a board! Perhaps it is work reporting to the Support team as someone at Miro may wish to observe the board behavior themselves. You can contact support here: Submit a request – Miro Support & Help Center
I’m now using a VPN connected to NY and from that to Miro which makes it work kind of the same, so i wonder.
Very interesting. You may take the prize for number of stickies on a board! Perhaps it is work reporting to the Support team as someone at Miro may wish to observe the board behavior themselves. You can contact support here: Submit a request – Miro Support & Help Center
I can’t because i’m using the free version which has no support.
I’m now using a VPN connected to NY and from that to Miro which makes it work kind of the same, so i wonder.
Very interesting. You may take the prize for number of stickies on a board! Perhaps it is work reporting to the Support team as someone at Miro may wish to observe the board behavior themselves. You can contact support here: Submit a request – Miro Support & Help Center
I can’t because i’m using the free version which has no support.
This would be news to me as I haven’t submitted any support requests from my Free Plan in quite some time, but when I go to the following link from an Incognito window in Chrome (while not signed in), I am able to complete the Submit a request form (I just didn’t try clicking Submit).
https://help.miro.com/hc/en-us/requests/new?referer=community
Are you able to load the form? Submit? The email domain I am using on my Free Plan does have some people in other teams in the organization who have a paid Team Plan, so maybe the form is letting me get through.
![](https://uploads-us-west-2.insided.com/miro-us/attachment/5b5dc1af-ab06-4127-80f3-cf0daa2873d2.png)
I’m now using a VPN connected to NY and from that to Miro which makes it work kind of the same, so i wonder.
Very interesting. You may take the prize for number of stickies on a board! Perhaps it is work reporting to the Support team as someone at Miro may wish to observe the board behavior themselves. You can contact support here: Submit a request – Miro Support & Help Center
I can’t because i’m using the free version which has no support.
Is it time do you think to get the boss to authorise paying a small fee ?
A single month of consultant would be only $15 :-)
if you and your 5 team mates cost $50/hr each and the help saves you 3mins/hr as a team they have got the money back every hour :-) !
Hi again
Dunno if you’ve seen this https://help.miro.com/hc/en-us/articles/360013912300-How-Many-Users-Can-Collaborate-on-a-Board-Simultaneously - Not as useful as
I’m now using a VPN connected to NY and from that to Miro which makes it work kind of the same, so i wonder.
Very interesting. You may take the prize for number of stickies on a board! Perhaps it is work reporting to the Support team as someone at Miro may wish to observe the board behavior themselves. You can contact support here: Submit a request – Miro Support & Help Center
I can’t because i’m using the free version which has no support.
Is it time do you think to get the boss to authorise paying a small fee ?
A single month of consultant would be only $15 :-)
if you and your 5 team mates cost $50/hr each and the help saves you 3mins/hr as a team they have got the money back every hour :-) !
Oh i’d love to, but there are many reasons for which they haven’t done that, basically because there are a few teams testing Mural.
I can understand that - but $15 to get some help is cheaper than the time-based-cost of trawling the community at a guess.
Re: Mural it has - imho - a few really nice facilities that miro lacks if your presenting or if your brainstorming with different shaped stickies but overall its not currently as capable -
I can understand that - but $15 to get some help is cheaper than the time-based-cost of trawling the community at a guess.
Re: Mural it has - imho - a few really nice facilities that miro lacks if your presenting or if your brainstorming with different shaped stickies but overall its not currently as capable -
I have no budget control over these things, so i can’t really take the decision, an about Mural, well there got to be a technical report with findings, a qualitative and quantitative evaluation of both based on results, and so on, you know sometimes incorporating new software takes its time.
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