'Double tap to add the last object used' feature is not working anymore

  • 12 December 2021
  • 61 replies
  • 1856 views


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61 replies

Userlevel 2

I have had the same problem since friday. I use (and I have always used) Miro in Chrome on my Laptop and I´m not using the desktop app. 

 @Amina from Russia Did you find a solution for your problem?

Please bring back the double click shortcut!!! Not having it has slowed me down significantly. I hope you consider bringing it back as a feature you can turn on/off

I also just signed in into here to tell you that me and my whole team across 5 miro boards are all SO sad about this change.

We loved having the double tap to make a sticky note. it makes such a difference! Honestly it sounds strange but it was one of your coolest smartest features.

Please bring it back as an optional feature.

Please.

Thank you for all your hard work.

Me and my team (quite big team) absolutely NEED that feature. Since this feature is gone, it slowed down the work dramatically. It makes such a BIG difference.

Please bring that feature back - even if you make it optional for the user to turn it on/off.

But the doubleclick is absolutely NECESSARY!

Thank you!

 

@Everyone:

Please vote on the wish-list to bring the feature back:

https://community.miro.com/wish-list-32/bring-back-double-click-to-add-the-last-object-used-6812

I wish I had better news for you but we are going to completely deprecate the double-click shortcut. And there is no way to keep in on the particular users’ accounts as it’s not technically possible. As we already mentioned, we made that decision because our data shows that in 64% of cases the newly created widget is either removed or not edited. The shortcut has no indication of what widget will be created, and causes unnecessary friction in both continuous and first-time usage. Also, the adoption of the feature isn’t high enough to justify investing in improving its UX. 
We hope for your understanding.

64% of us deleted the last appearing object just because we forgot to change the object!!! Immediately after the removal we used the double-click effective function to continue our work at the same speed, saving our time and effort! And it is normal - to delete objects as we may change our minds. The same object with the same shape, colour, type and font. Please, return the function! we need it so much!

Userlevel 2

@Helga please check if the 64% of cases actually means that those users would want the option to be removed. Majority of the users creating that 64% might actually want to keep the feature as they are the ones actually using it. There is a high risk that you are misreading this data and I hope you recheck it. A simple poll for the users would give more reliable results.

Userlevel 6
Badge +1

@Joshua Ryan @Kurt Margenau @Kate McRae @KasiaW @Aaron Kurth @Emre Cosar @Takahiro Ito @Jovee @Jesus76 @Artie thank you for providing your feedback – I’m definitely passing it on to our product team. We’re closely monitoring user feedback and feature usage to identify what the next steps for us can be, and I will keep you posted if there are any updates. 

In the meantime, I also want to recommend you a few alternative ways to create sticky notes quickly: 

  • Using bulk mode to add multiple sticky notes at once right from the toolbar 

  • Adding a sticky note using the board context menu (right mouse button click or single click on a trackpad in the empty space on the board)

  • Pressing TAB when finishing writing on a sticky note to create the next one 

  • Using CTRL/CMD + D shortcut for adding a new sticky note

 

Please bring back the double-tap! I am so sad to learn that it’s being deprecated. It was arguably one of the most useful aspects of Miro vs other competitors. The hot key/work arounds are just not as intuitive. I would gladly participate in research on the subject. Removing double-tap is definitely going backward for your users.

I used this feature all the time. Like many others said before it speeds things up a lot.
Several other features like snapping can be enabled/disabled in the settings. This should be fairly straight forward to add to that list.
Can you please bring it back? One more vote from me.

Userlevel 1

I would really love to have this feature back - it only took a single action to create multiple objects exactly where I wanted them (especially useful when creating lots of sticky notes during retros with multiple columns!). Now I either need to copy and paste (2 actions) a fresh object or click the sidebar, click the page, and then double click to edit (3 actions). Yeah, sometimes you forget which object you were on last and create something just to delete it, but that is FAR preferable to not even having the option to double click.

 

Userlevel 2

Just adding my 2-cents here - I am familiar with all the other ways to add (for example) sticky notes, but I find the double click much easier when making random notes on the fly quickly, the other options require more clicks, moving the mouse after taking an action, keypresses with another hand, etc. I am in Miro all day from conducting trainings, running workshops, or just making notes with my team and still am annoyed every time I am trying to make a new note.

 

I agree with the suggestion to add the option for users to turn this feature on if they want it.

Userlevel 7
Badge +12

As per this post:

https://community.miro.com/ask-the-community-45/double-click-and-sticky-note-appears-5006?postid=28267#post28267

Hi everyone!

We’ve disabled the double-click shortcut (that creates a sticky note, text, or shape depending on what’s been used last) recently for all Miro users as our research showed that most of the users didn’t use or deleted those objects right away after creation.

Userlevel 1

I wish I had better news for you but we are going to completely deprecate the double-click shortcut. And there is no way to keep in on the particular users’ accounts as it’s not technically possible. As we already mentioned, we made that decision because our data shows that in 64% of cases the newly created widget is either removed or not edited. The shortcut has no indication of what widget will be created, and causes unnecessary friction in both continuous and first-time usage. Also, the adoption of the feature isn’t high enough to justify investing in improving its UX. 
We hope for your understanding.

This is outraging. I am so, so pissed off. You don’t have my understanding, I give you instead my sincere frustration and anger for screwing up my productivity. Miro is the one tool I use every day. Now every time I want to create a sticky (which is a lot of times), I am reminded that your team decided to f… with my productivity. And as I am so invested in the tool, I am not likely to switch to the competition, so I feel trapped with your abysmal design decision-making process.

This is design incompetence 101.

Very unfortunate that this feature has been removed. When I was screening white board apps to use, only ones with that functionality made it to the short list. Miro ended up at that top of the shortlist, but I now find I need to start from scratch, as this is really such a convenient feature.

I logged in here specifically to add my voice to this thread - please bring back this feature. It’s such a time saver, and as many others in this thread have said, it’s very inconvenient to have to do what in effect are workarounds because you’ve disabled this feature.

Also as someone else has said, the double click was the only /best way of quickly adding a rectangular / long sticky note. I’m in despair, thinking of how much time I’m going to waste, not having this double click feature any more. Please bring it back. 

Userlevel 1

I wish I had better news for you but we are going to completely deprecate the double-click shortcut. And there is no way to keep in on the particular users’ accounts as it’s not technically possible. As we already mentioned, we made that decision because our data shows that in 64% of cases the newly created widget is either removed or not edited. The shortcut has no indication of what widget will be created, and causes unnecessary friction in both continuous and first-time usage. Also, the adoption of the feature isn’t high enough to justify investing in improving its UX. 
We hope for your understanding.

That is classical misinterpretation of statistics of user's behaviour. Let's say your number is correct. 64% of cases the newly created widget is either removed or not edited. Then what? That user STOPS using it. Double click is an intentional action. People don’t just double click for fun. They double click because they expect something to happen. Now what happens? Nothing!

If the feature is kept, 64% will goes down for sure (if you are not counting new users).

@Helga I used this feature also all the time. Not having the double-click feature is so disappointing. Like many others said before it speeds things up a lot.

 

Please bring it back, optional is fine and should be the best for all. 

 

Best,

Maximilian

I wish I had better news for you but we are going to completely deprecate the double-click shortcut. And there is no way to keep in on the particular users’ accounts as it’s not technically possible. As we already mentioned, we made that decision because our data shows that in 64% of cases the newly created widget is either removed or not edited. The shortcut has no indication of what widget will be created, and causes unnecessary friction in both continuous and first-time usage. Also, the adoption of the feature isn’t high enough to justify investing in improving its UX. 
We hope for your understanding.

So 64% of the cases, it is removed.  That means 36% of the cases it was highly useful.  That is a really bad way of interpreting that data.  Also, as a frequent user of that feature, there are certainly times where I double clicked and it was the wrong thing so I deleted it.  So I, and I’d imagine others of this feature would give you a bunch of false data there.  But even double clicking and deleting is still whole seconds faster than having to go all the way to the tool bar to get a new sticky.  

This is a really tone deaf interpretation of your data. Many of us heavy users of your product use this constantly. This lowers productivity in your product immensely. When using lots of stickies the seconds add up and things take far longer to accomplish.  Highly disappointed and I know several of my co-workers are too. This costs us enough time that I probably won’t recommend keeping your product at our company. I’m sorry your company seems to misinterpret data rather than actually listening to your customers.

I am really disappointed to experience this deprecation.

Please bring the double clicking functionality back !!

It was an excellent functionality and I think the interpretation of data here was not correct (with all respect).

Please bring it back !!

Thanks,

Userlevel 7
Badge +12

@Amina from Russia - Can you tell us about how you are accessing Miro? All we can assume is that you may be using a touchscreen device when you use the word "tap" vs. "click".

What type of device? (Phone, tablet, laptop?)

What operating system?

Are you using a browser - if so, which one?

or are you using a Miro desktop, phone, or tablet app?

For example, I use both the latest stable 64-bit Chrome browser and Miro desktop app on Windows 11 Home 64-bit and a double-click of my mouse on a board creates a new version of whichever object I last created. My I tested this in both Mouse and Trackpad navigation mode. I can’t test what happens when I am Touchscreen mode as my new laptop does not have a touchscreen. Perhaps this action is broken when in touchscreen mode, which would explain your reference of “tapping”.

Userlevel 3

@Robert Johnson thank you.

I use MacBook Air; Mac OS Sierra

browser - Google;  I’m using a web version of Miro

I’m using a touchpad on my Mac, not a mouse.

I used to double-click it which would create a new version of whichever object I last created.

But then I did something, I must have accidentally clicked a few random buttons on my keyboard and BLOCKED the option of double-creating objects.

There must be something I can do with my keyboard. But I don’t know what exactly.

Because I’ve checked if double-clicking works from Safari, it doesn’t.

But when we entered my Miro board from another person’s laptop HP, the double-click worked.

 

 

 

 

Userlevel 3

@Johanna K. unfortunately, I’m still struggling.

I must have blocked this function on my keyboard and don’t know how to unblock it.

Please bring back this feature. It really helps me speed up my work and keep it optional !!!

I wish I had better news for you but we are going to completely deprecate the double-click shortcut. And there is no way to keep in on the particular users’ accounts as it’s not technically possible. As we already mentioned, we made that decision because our data shows that in 64% of cases the newly created widget is either removed or not edited. The shortcut has no indication of what widget will be created, and causes unnecessary friction in both continuous and first-time usage. Also, the adoption of the feature isn’t high enough to justify investing in improving its UX. 
We hope for your understanding.

I totally disagree with this decision. You should listen to your actual users, not data that doesn’t indicate the reason for deletion. That is your assumption. 

Please see this thread asking for it to be returned:

https://community.miro.com/wish-list-32/bring-back-double-click-to-add-the-last-object-used-6812

Userlevel 1

Awwww - damn it!  I thought I was going crazy that double click to add latest object wasn’t working anymore.  What a massive shame.  I echo others that this is a regressive step.  I had even created a little gif to show others this feature, as it supports rapid ideation. 

 

I’ll try to adapt by using N (note) keyboard shortcut instead, although I agree that’s not going to help on a touch device.  Let’s all upvote the “bring it back” wish list item I saw as I logged in. 

 

This does make me curious about what kind of UX research you do before making these decisions? This thread as a great example of the challenges we all face when making these sorts of decisions, and I’ll be sharing it with our product team for discussion. 

 

 

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