[RESOLVED] Boards/dashboard not loading

  • 31 October 2021
  • 38 replies
  • 1680 views
J

Hi all, 
I’m still in an evaluation mode as a free user and I’m unable to access my boards.. The preview isn’t showing up, just the grey logo and when clicked the grey logo animation plays but never loads. 

I’ve tried restarting my browser, opening Miro in an incognito window and downloading the app (OSX Big Sur) and tried opening from there and no luck opening the files.

Any advice on what to try next?

Marina 2 years ago

Hi everyone,

There were indeed two separate issues:

  • Nov 2 incident (fully resolved now)
  • bug with split.io (the team is fixing it now) 

We’ll get back to you here with the update as soon as the second issue is fixed as well.

 

UPD: both issues have been fully resolved.

 

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38 replies

J

I am using, indeed, the kamban template a lot! Thanks for your reply Lukas!

It is working again luckily!

J

Somehow this afternoon one of my boards with some more content, is not loading anymore. On none of the environment (dashboard, safari, chrome, mobile). Other boards with a small amount of content are opening well. What is going on? I need the information I have on the board...

 

it seems to be a new bug caused by the Kanban template. We are waiting for it to be resolved

I am using, indeed, the kamban template a lot! Thanks for your reply Lukas!

L
Userlevel 1

Somehow this afternoon one of my boards with some more content, is not loading anymore. On none of the environment (dashboard, safari, chrome, mobile). Other boards with a small amount of content are opening well. What is going on? I need the information I have on the board...

 

it seems to be a new bug caused by the Kanban template. We are waiting for it to be resolved

J

Somehow this afternoon one of my boards with some more content, is not loading anymore. On none of the environment (dashboard, safari, chrome, mobile). Other boards with a small amount of content are opening well. What is going on? I need the information I have on the board...

G

Yes, it worked as soon as I allowed both domains. But as they said, they’re currently working on the issue. Not sure why branch and split are blacklisted. They seem to be legit. 🤷

C

Did you allow branch.io too?

Logged in today and boards were loading again, no changes on my end. After seeing your comment I added branch.io to my allow list to be safe, but boards had already started loading again :shrug:

G

Did you allow branch.io too?

C

I previously posted that I resolved this issue on my end by adding split.io to my allow list - however - today I am unable to load Miro boards again. 

G

HI,

same issue here with Raspberry PI + Pi-Hole

I needed to whitelist split.io (with subdomains) inside pi hole admin panel

good luck

It may have been a coincidence that the timing lined up with a system outage, but I added split.io (with subdomains) to Pi-Hole and I’m up and running!  Thanks Marek!

I couldn't load any boards for the same reason, although I’m on a MacBook using the Miro app, Safari, Chrome, and Brave. I had split.io and branch.io blacklisted in my hosts file. These rules were compiled by Steven Black, and many content blockers (ad removers and so on) use the same blacklists, so if you're having this issue, whatever your platform, try disabling your filters or editing your hosts file. Additionally, Brave (the browser) seems to block these domains. Thanks for the quick reply from Miro, too!

T

Adding split.io to Pihole resolved my issue.

S

Hi,

 

Two of my colleagues who used to be able to access Miro boards until last week still have the issue of the Miro boards stuck in loading animation. I also had four clients in a workshop this morning with the same issue. All are using PCs and Chrome. 

 

In years of using Miro, this is the first time I have so many people stuck on that loading animation page. What has changed? 

 

 

Ivan Davydenko

Hi everyone,

There were indeed two separate issues:

We’ll get back to you here with the update as soon as the second issue is fixed as well.

 

hi, when will the 2nd issue be fixed? 

F

Hi,

I confirm that I have the same issue : boards are not opening - infinite loading. (Via Edge, Chrome, FF, or the application on Windows 10)

Please let us know when it’s solved : your status page says ” All Systems Operational “   which is wrong…

Regards,

T

When selecting an existing board or creating a new board Miro is stuck on loading (moving M). This happens on Chrome (Version 95.0.4638.69 (Official Build) (64-bit)) and clean Firefox (94.0 (64-bit)). Even in icognito mode will it not load my boards. 

 

Marina
Rank
Userlevel 7
Badge +5

Hi everyone,

There were indeed two separate issues:

  • Nov 2 incident (fully resolved now)
  • bug with split.io (the team is fixing it now) 

We’ll get back to you here with the update as soon as the second issue is fixed as well.

 

UPD: both issues have been fully resolved.

 

Ivan Davydenko

Hi everyone! 


Since yesterday I have a problem with loading one board — only one. Others ok
I tried all the options — another browsers, vpn, Miro mobile app on mobile network. Everywhere exactly one board is not loaded.
85-90% and then a black screen

G

We identified the issue with loading the dashboard or boards. The team is working on a fix. Please, follow the updates on the Status Page - https://status.miro.com/.

Hi, the Status Page says All Systems Operational but I still can't access any board. Is it because I updated to macOS Monterey? Miro works fine on my iPhone. But not on my Mac, and I tried several networks and browsers, restarted, cleared cache, and so on. I also opened two new free accounts and asked the team owner from work to invite me one another email account… but it’s all the same :grimacing:

Robert Johnson
Userlevel 7
Badge +12

A similar post here:

https://community.miro.com/developer-platform-and-apis-57/problems-with-loading-dashboard-6307

Visual Thinker | Volunteer Community Moderator
C

HI,

same issue here with Raspberry PI + Pi-Hole

I needed to whitelist split.io (with subdomains) inside pi hole admin panel

good luck

Even with Miro fixing this on their end - I also had to add split.io to my allow list to get anything to load. If this is legit - this domain should be added to Miro’s help doc here:

https://help.miro.com/hc/en-us/articles/360017572694-Connection-Could-Not-Be-Established

@Marina 

R 
Hi friends.I have not had access to the boards for 4 days
Marina
Rank
Userlevel 7
Badge +5

Thanks for flagging, @Robert Johnson! I’ll let the team know, and we’ll check what could go wrong :raised_hands_tone2:

Robert Johnson
Userlevel 7
Badge +12

@Marina - Thanks for the update. I am subscribed to status updates, but did not receive any emails for this latest incident. 

Visual Thinker | Volunteer Community Moderator
J

HI,

same issue here with Raspberry PI + Pi-Hole

I needed to whitelist split.io (with subdomains) inside pi hole admin panel

good luck

It may have been a coincidence that the timing lined up with a system outage, but I added split.io (with subdomains) to Pi-Hole and I’m up and running!  Thanks Marek!

Marina
Rank
Userlevel 7
Badge +5

Hi everyone,

We identified the issue with loading the dashboard or boards. The team is working on a fix. Please, follow the updates on the Status Page - https://status.miro.com/.

Thank you for your patience, and sorry for the inconvenience.

 

 

M

In the UK too and my boards have yet to return

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