hi ​@Wewin Wira Cornelis Wahid 

Since you were being charged for a paid subscription, you can open a support ticket.

Instructions are here: https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

The page you sent me is so confusing. Can’t you just open a ticket for me?

Hi ​@Wewin Wira Cornelis Wahid,

Thank you for bringing this to our attention. I understand how frustrating this situation must be.

I’ve gone ahead and converted your post into a support ticket so our billing team can assist you directly. Please keep an eye on your email inbox, as they will reach out to you shortly to address your concerns and help resolve this issue.

Thank you for your patience, and feel free to reach out here if you have any further questions in the meantime.