When zoom in / out some content disappears

  • 21 September 2021
  • 31 replies
  • 1098 views
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31 replies

V

Hello, Eje. I have the same problem as you.

And this issue is not like written here.

Because they wrote about disappearing images, but we have disappearing pencil lines, so we can not write and draw now. 
Check my screenshots.

Everything worked good  before yesterday. 
But now don’t.

 

So if anybody knows how to solve this problem let us know. Or just fix the board please.

I have the same issues, on an iPad Air (2022), as I am using it in combination with the Apple Pencil the disappearing content, in this case random lines of everything I write and draw, it renders Miro on the iPad practically useless to me now. 

Is there a fix for that, it has a huge effect on my work.

 

E

I have the same issues, on an iPad Air (2022), as I am using it in combination with the Apple Pencil the disappearing content, in this case random lines of everything I write and draw, it renders Miro on the iPad practically useless to me now. 

Is there a fix for that, it has a huge effect on my work.

J

This is happening with me.

I also watched it happen on my friend’s screenshare in the same exact objects on our Miro. The mironeer’s guesses tell me the mironeer did not understand the issue itself.

L

This happens to me with the Teams integration app.  I’m using the Kanban board template and when I zoom way out, I can see the main title with some truncated.  Then as I start to zoom in, more of the title starts to show up, and then it just disappears completely until I keep zooming in.  Eventually the title and details show in very small text when you zoom in far enough.

 

In the browser, it doesn’t do this.  This is so frustrating and makes using the Teams integration pretty much impossible.

 

See attached images of:

Zoomed out (ok)

Zoomed in partially (which is where I would be all of the time - blank title)

Zoomed in quite close (ok)

 

M

Hi @Anastasija 

Thanks for reaching out!

We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Customer Support Team!

To add, the board performance mostly depends on the board content itself: the size and quantity of images and files uploaded to the board. The larger and more packed your board is, the longer it can take to load and the slower to navigate.

The size of your frames can also affect frame or board export and it might require you to split the board into smaller parts (by cutting a part of the board content into a new board to free up the space). We're currently working on some significant improvements here, so the process will be much smoother in the future.

Apart from the content, board performance is influenced to a large extent by your device, browser, and network connection. You can learn more about the recommended requirements and technical guidelines in these articles: Supported Browsers and System Requirements.

For optimal performance, we recommend:

  1. Using Chrome browser > opening the board in incognito mode to troubleshoot the performance locally.
  2. Switching to a faster network (you can try different VPNs to speed up the connection).
  3. Using a device with more RAM (not a tablet), if possible.

Finally, feel free to read this article on Tips to Optimize Board Performance for more detailed guidelines.

This is not the case. This started happening last week, and has almost made Miro completely unusable.
It started on all my boards no matter the size, and on browser and on the app version. Something changed on Miros end or affected my account. I have searched setting to no avail of any fix.

Nick_Miro
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Userlevel 4
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Hi @Anastasija 

Thanks for reaching out!

We’ve converted your post into a ticket because this particular case requires further investigation. Rest assured soon you will be approached by Customer Support Team!

To add, the board performance mostly depends on the board content itself: the size and quantity of images and files uploaded to the board. The larger and more packed your board is, the longer it can take to load and the slower to navigate.

The size of your frames can also affect frame or board export and it might require you to split the board into smaller parts (by cutting a part of the board content into a new board to free up the space). We're currently working on some significant improvements here, so the process will be much smoother in the future.

Apart from the content, board performance is influenced to a large extent by your device, browser, and network connection. You can learn more about the recommended requirements and technical guidelines in these articles: Supported Browsers and System Requirements.

For optimal performance, we recommend:

  1. Using Chrome browser > opening the board in incognito mode to troubleshoot the performance locally.
  2. Switching to a faster network (you can try different VPNs to speed up the connection).
  3. Using a device with more RAM (not a tablet), if possible.

Finally, feel free to read this article on Tips to Optimize Board Performance for more detailed guidelines.

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