Unable to sign in on Samsung tablet, SSO sign on does not redirect

  • 9 September 2022
  • 0 replies


When I log in via desktop, I have never had any issues with signing in.

As soon as I try to sign in on tablet, it wants to redirect me to SSO but just continuously loads.


I have tried all the basics like software update, disable ad blockers etc


I have two “profiles” (not sure if that is the correct term) on this one email address. I read somewhere that it might be getting stuck because it does not know which “profile” to use. 


I have looked into deleting the free version and keeping the paid for work version, but it looks like I will delete both. It tells me that I will delete by 3 boards, which are all on the paid for version. So somehow, I am not able to select and delete the free “profile”.


So I suppose this is a two in one issue/question…


Anyone able to help please?

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