I want to trigger a specific notification that will contain catalog variable item details on how to do this in servicenow.
Mail Script involves writing a script that retrieves the catalog item variable values and populates them into the notification body. Here's a general approach:
- Navigate to System Definition > Notifications.
- Create a new notification or edit an existing one.
- In the Body field, use the current object to access the requested item record and its variables. Utilize functions like current.variables.<variable_name>.getDisplayValue() to retrieve the display value of the variable.
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