@Sara Grilli - The message you are describing sounds like it could be an acquisition/marketing type message, in which case you may not need to do anything. I say this from experience as I, too, have the Business Plan and have been using the Guests feature for years and do not recall any such message. This would also explain why you are not seeing any note of this in the help center article.

It sounds like Miro is just suggesting that, "Hey, you're adding this person to a lot of boards as a Guest. Are you sure you just don't want to pay for a full license for this person?"

For a definitive answer to the intent of (and required actions on) the message you are receiving, I would suggest that you share the exact message via screenshot to the support team by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

If you're still receiving the message and can share a screenshot here (while obscuring any PII/confidential/etc. info), perhaps a Mironeer will see it and able to clarify.

And if you don't receive the message again, then it very likely was a one-time "suggestion".

Hi Robert,

thanks for the replay. here the screenshot. Hope this helps.

best regards

Sara

@Sara Grilli - Thanks for sharing the screenshot.

I am as confused as you are, as this message is not clear at all.

Have you already reached out to the support team? If not, I will gladly convert your post into a support ticket. 

Hi Robert,

please yes open the ticket.

We have a lot of guests that work on different boards and I need to clarify this point ASAP.

thanks in advance

Sara

@Sara Grilli - Ticket submitted!

By the way, now that I am on my laptop, I did a test by adding a non-team member, registered Miro user as a Guest on three boards (no info message displayed).

Then, when I tried to add the same user to fourth board, I received the same message.

I proceeded to add the user to a fifth (and six, and seventh) and the message never appeared again, and an additional licence was not consumed.

Taking a look at the message text again:

This user is already a guest on 3 boards

Inviting this user to the board results in a prorated charge of $16 per month. After this, the user can be invited to unlimited boards as a guest.

This message is confusing and should probably just be removed. I will pass this feedback along to the support team.

thanks a lot Robert!

you are great!

best regards

Sara

By the way, I was travelling and finally opened a support ticket to get clarification on this message.

I’m also running into this issue! Please update if you hear back about the ticket.

My current workaround is setting the boards I need guests on to “anyone with the link can edit” and setting a password -- that seems to be working for now. Hope that helps someone else!

Hi all! Following up -- I heard back from Miro support, this was their response:

Hey Emily,
 
Thank you for reaching out to our Miro Support Team.
 
I understand you are asking about the limitation of adding a Guest to more than 3 boards.
 
This is Vache from Billing Support, and I will be happy to help you out and share your feedback.
 
I would like to clarify that this is currently a running experiment for testing limitations on inviting a specific guest to more than 3 boards. We're using this opportunity to better understand customer preferences and ensure our services align with your needs.
 
However, the charge mentioned for inviting a Guest beyond the 3-board limit is not an actual charge, and no charge attempts will be made to your card at the moment, you can feel free to add Guests to as many boards as you wish with no limitations, and simply disregarding the charge notification.
 
Thank you for sharing your feedback with us! It’s incredibly valuable in helping us shape Miro into a tool that truly meets our customers' needs. I’ll make sure to pass your thoughts along to the team working on this.
 
If there's anything else I can assist you with, please let me know.
 
Have a great week ahead!

Vache
Miro

Hi everyone,

I’m Masha, a Product Manager at Miro, jumping in to address some of the feedback and concerns regarding the guest limit messaging you've seen recently. I want to clarify a few points and address any confusion.

The messaging you’re seeing is part of an experiment we’re running, designed to help us better understand how changes to packaging might be received by customers like you. This type of experiment, sometimes called a “painted door,” lets us gauge reactions without actually implementing any charges or changes to your current usage. No additional charges have been or will be applied as part of this test.

We understand that this approach can feel tricky, and we truly appreciate your openness and feedback as it helps us learn and improve. We plan to run this experiment for three more weeks, during which your input will be invaluable to shaping any future steps we may consider.

Thank you for your patience and for helping us shape the future of Miro.

Appreciate this is an experiment and you are seeking to gauge our reaction. Here’s mine as content creator of the year “This is the worst kind of betrayal. After busting our chops to give away up for free and support this community, you are now considering moving to paying for guests on 3 boards. As a consultant who was fleeced to move to business plan, then received ironically today an emails saying discount going and good news you get benefit “ of unlimited guest access.” If you proceed with this option I would be forced to move away from miro as it would not work for my business.” Extremely frustrated by the recent product development direction of Miro. It just feels like a money grab at every turn. Yet you expect us to continue to want us to promote, give away up for free?  Please do not do this.