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Miro dashboard keeps loading, but boards are loading okay when accessed from the link

  • 2 April 2024
  • 2 replies
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Hello, I just got my new MacBook, and I’m trying to access MIRO on it. On my old one, everything works fine. On the new one, I keep seeing the loading screen on the dashboard:

I got the same in Chrome and the app. 

When I open the MIRO Board using the link, it loads okay. 

I tried to clean everything that I could in Chrome but failed. 

In the console, I can see some errors:

 

The only thing I can do is open account settings. Again, everything looks okay.

Do you know what I can do to fix it? 

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Best answer by Robert Johnson 2 April 2024, 15:57

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@Szymon Janowski - If you haven’t already, I suggest that you open a support ticket with Miro.

You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Hopefully the help action will still work from your partially-loaded dashboard:

 

Thanks a lot @Robert Johnson 
I can't click it in MIRO, but the link you provided offers the option to contact support directly.  

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