Hi @Ahmed Siddiqui,

Thank you for reaching out and providing such detailed information! I’m sorry to hear about the issues you’re experiencing with Miro on your iPad Pro.

Here are a few suggestions that might help improve performance:

1. Since multitasking might be contributing to the freezes, try closing any other apps running in the background to free up system resources for Miro.

2. You mentioned that using Miro in the browser seems to perform better. For longer sessions, you may want to stick to the web version on your iPad for a smoother experience until this issue gets resolved.

3. If you’ve been using Miro for a while, clearing the app’s cache might help. You can do this by uninstalling and reinstalling the app, which can clear any potential glitches.

4. Since you noticed network spikes, ensure your Wi-Fi connection is stable. You might want to test Miro on another network to rule out any connectivity issues.

5. Ensure both your iPadOS and Miro app are updated to the latest versions, as updates often fix bugs and improve performance.

If the problem persists, we recommend reaching out to Miro Support directly with the detailed metrics you’ve provided, as they may offer deeper troubleshooting or patch any bugs that might be affecting the app.

Hope this helps! Thank you for your patience!

Since multitasking might be contributing to the freezes, try closing any other apps running in the background to free up system resources for Miro.

I have tried to run the Miro app on its own without any background apps, but I still noticed instances where the app froze.
 

If you’ve been using Miro for a while, clearing the app’s cache might help. You can do this by uninstalling and reinstalling the app, which can clear any potential glitches.

I already tried uninstalling & reinstalling the app
 

Since you noticed network spikes, ensure your Wi-Fi connection is stable. You might want to test Miro on another network to rule out any connectivity issues.

My WiFi connection is definitely stable, but the network spikes that were popping happened everytime I drew something on the Miro app. I think these network spikes are to be expected since it’s uploading each stroke to Miro, but it is of note that the internet usage seems higher when drawing on the Miro app compared to the Miro website
 

Ensure both your iPadOS and Miro app are updated to the latest versions, as updates often fix bugs and improve performance.

They are both up to date.

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I mostly just created this post for the benefit of the app developers of Miro. I think there is a problem in the Miro app itself…

That said, the more I played around with, the Miro app wasn’t freezing as much, so maybe it’s just a small issue, but I think it could be something that’s worth for the app developers to look into…

If the problem persists, we recommend reaching out to Miro Support directly with the detailed metrics you’ve provided, as they may offer deeper troubleshooting or patch any bugs that might be affecting the app.

Thank you for the reference. I created a ticket for this. Like I said, it’s not too big of an issue for me, I can probably workaround it. I just wanted to let the app developers know about it...

Hi @Ahmed Siddiqui 

Thanks so much for your detailed follow-up and for letting us know that you’ve created a support ticket. I appreciate your effort in sharing this with the developers for their awareness.

Since you’ve already taken a lot of the troubleshooting steps, the team will surely look into your ticket for the potential cause of the network spikes and optimize it further in future updates.

If you encounter any more issues or notice any changes, feel free to update the thread. Thanks again for bringing this to our attention!

I am having a similar issue - I have previously used miro on my ipad with no issues, even with very large boards. It’s been a while so I’m not sure if its to do with the latest update, but now I can’t even open up the dashboard on the app to select a board. It tells me that the board is too large. Navigating to the web version without getting the app to automatically open is also annoying, and when I manage to do so, the web version keeps crashing. I am on an ipad pro as well. 

Hi @0PH3L14,

Thank you for sharing your experience! It sounds frustrating, especially when you’ve previously used Miro on your iPad without issues. Have you tried any troubleshooting steps on your iPad yet? If not, I recommend exploring the steps outlined here: Troubleshooting mobile and tablet device issues.

If the issue persists after troubleshooting, kindly reach out to our support team for further assistance.

Thanks Eca, I found another thread about the same issue and the resolution is updating the iOS to 18 beta. 

Thank you for updating the thread, @0PH3L14. I’m sure other users may find it helpful. Appreciate it.