I have an educator account. I need to add users and message say full? But Dashboard indicates only 9 users. Perhaps my account may have been reset to 10?
I tried to manage Team users (100 seats) but cannot see the users list. A message "Sorry, something went wrong" apperears. I was able to see the full team roster two weeks ago.
Has anyone been successful getting intouch with Mirro support to resest educator account?
Thank you in advance.
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Hello, Robert. Thank you in advance for your assistance.
I’m an admin-I can delete. It shows 27 user sout of 100. However I cannot get the full team member list to display. Error “Sorry something went wrong” and list is greyed-out.
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I see you are using the Miro desktop app. Could you try resetting the app data by following these steps?
https://help.miro.com/hc/en-us/articles/360017572854#How_to_reset_the_app_data
Also, does this happen in a browser too?
Reset cache was perfomed, restarted, and no change on either desktop and app version & on both Macbook pro (OSX 13.4.1) and PC laptop Windows 10 Google Chrome. Have not proceed with other resets.
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NOTE TO ANY OTHER USERS EXPERIENCING THIS ISSUE: Please leave a reply on this post:
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Thank you very much, Robert.
Have a great day.
Thuy
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