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I did a school work on Miro free, but in the free plan I could not download a quality PDF, so I decided to pay for 1 month of Miro to be able to download my work, and I would cancel after paying to not continue paying for more months. But an error ocurred and I was charged THE WHOLE YEAR.

I am a student, and I do not have the money to pay for Miro, without that money I won't be able to get groceries or eat or pay my other bills! I really need my money back, get the 11 months left of money back.

But if I cancel my subscription there are no refunds, what can I do?

Would it be a possibility for me to give my account/licence to someone else and have they pay me?

Please I´m distressed

@GuestMJVM - When you have a paid account, you can contact the Miro support team directly, who will be the only team who can assist you with this issue. Since you have a paid account, I will convert your post into a support ticket – you should receive an email confirmation about this shortly.

In the future, you can find the support form by following these setps:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Miro Education Plan

You may quality for a free Student Education Plan. Please review this page and, if you think you meet the criteria, complete the application form → https://miro.com/education-whiteboard/

Thank you so much! I will for sure check out the Education Plan, and will look forward to the follow-up of the support ticket you helped me with.

Thanks again!

Hello,

 

I'm in a bit of a pickle. I was at a conference and forgot to update my subscription plan to actual one. 

The new bill came out just a couple of days ago, but next year I won't use the features that are included in my old subscription. It turns out I'm paying for a lot for features I won't use. 

Could you tell me if, since the plan was updated just a couple of days ago, we could calculate new bill using actual subscription plan than I use?

 

Best,

Victoria Zavershinskaya

hi @Versh 

Sorry to hear you’re having issues. As in Rob’s comment above, since you’re on a paid plan, you can reach out to Support directly and someone can assist by looking at your account directly. The link is here.

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