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I made a mistake in hiring a free trial and not canceling, when I went to request a refund, all the assistants just sent empty tutorials and when I asked something they fired more of them. In the end, I sent 6 ATTEMPTS to support and one of them they closed before even responding to me.To be honest, I'm pretty disappointed and desperate.

Hi ​@Julian Sbrino,

 

Thank you for sharing your experience, and I sincerely apologize for the frustration this situation has caused.

 

I’ve converted your post into a support ticket, and our team will reach out to you directly to address the refund issue. I also want to assure you that your feedback is being shared internally to ensure this type of experience doesn't happen again.

 

Please give us some time to resolve this, and don’t hesitate to reach out if you have further concerns.

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