Dear support team,• We are using Miro on a free plan.
• The team administrator has retired, and we are unable to delete the team or the account.
• We also don't have access to the previous Miro administrator's email address.We would appreciate your assistance.
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If you find yourself waiting too long for the support team, or they cannot complete the required verifications to assist you, you can always create a new Free Plan team and move all boards and users to that team. Once that is done, everyone could leave the other team, leaving just the old admin in that team. Note: If the current admin is the owner of any of the boards, which would block you from moving them, you can duplicate their boards and move the duplicates.
I wrote a post with the steps to do this:
https://community.miro.com/miro-labs-113/article-taking-back-control-of-your-free-plan-team-7706
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