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I recently purchased the Starter Plan for my team. One person on the team was already using Miro, so getting her set up was easy. However, when I sent invitations to my other team members, they had to create accounts for themselves. When my boss created her account, she wasn’t able to see that she was connected to our Starter Plan at all. What are the steps for getting everyone set up? I’m having trouble finding them in the many, many FAQs on Miro!

Hi @Michael Oberhauser,

 

It sounds like you're running into some setup challenges with your team. To help everyone get set up smoothly on the Starter Plan, I recommend checking out a couple of helpful articles from the Miro Help Center:

  1. Invite Users to Your Team
  2. Managing Your Team
  3. I am a new Miro Admin. Where to start?
  4. Manage team signup mode

 

If your boss isn’t seeing the Starter Plan, make sure that she accepted the invitation you sent, and double-check if the invite went to her email.

 

If any issues persist or if something seems off, feel free to reach out again!

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