How do I change a member status from full to free?

  • 3 May 2021
  • 1 reply

In the Users - menu, when I click Edit user info for someone who is a full member I do not see an option to change them from full to free member. How do I change them back to free?


Best answer by Robert Johnson 3 May 2021, 14:25

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@Per Christian Strand - When someone is shown as having a Free License in a paid plain, e.g., Team Plan, this is because someone added/invited them at the board-level (usually as a viewer, but commenter may also work this way too).

Once this is done, someone can make them a Full License user, but not the other way around. You will need to delete or remove them from the team.

If they need to be edit boards that reside in a paid team, they either need to be a paid user or  you will need to use the guest editor feature.

By the way, here is a recent post where I demoed how someone is addrd as a Free License user: