Consultant Plan - Diagramming packs are not available

  • 19 October 2021
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72 replies

Userlevel 7
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The message I am receiving from Miro is that I am not significant enough to them.

@Robert Johnson :

This is one of the disappointing moments for me - to see a company with such an intense and great community and really by heart miro evangelists (Thank you @Kiron Bondale for that word) gets heard with 0% 

But I hope that the last words of @Jennifer Yzelman showing few steps into the direction to think about this …

Michael

 

Userlevel 7
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@mlanders - Agreed. If you are not handing over at least $80/month to Miro ($16 * 5 seats on Business Plan, paid annually) then you are not worthy of the feature - that is how I am interrupting this.

I mean, really… it’s just some graphics, right?

Userlevel 7
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Smart Diagramming should be included with ALL paid plans as it a bit much to ask Team Plan subscription holders to pay double in order to have access to these other Smart Diagramming shape packs.

There. I think I’m done with this topic :wink:

Userlevel 7
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@Robert Johnson & @mlanders -

My take on this is that Miro is missing out on a great marketing opportunity by making this available under the Consultant plan. Those of us who are on that plan are usually working with many clients and exposing the richer capabilities of such Miro features is an easy “soft sell” to get those clients to evaluate and subscribe. I can’t count how many students in my courses have been impressed with Miro and have decided to evaluate it for themselves.

Arguably, the opportunities for such free marketing are much better with users on the Consultant plans the Business plan. Methinks Miro product managers need to play the “long game” here…

Kiron

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@Max Harper - The only “mistake” is not making this available for Consultants. If the technical framework is built in a way I believe it would be, it may be easier to flip the switch that makes it available to boards that reside in a Consultant Plan team than it would be to update the pricing page (not exactly, but close). I suppose they would also have to note this in the feature itself were it says it is only available for Business and Enterprise Plans, however… that could be dynamic too.

As for the Business Plan, I couldn’t imagine going back to a paid plan that doesn’t allow me to create additional teams.

Userlevel 4

Dear community members,

 

Thanks again for all of the additional feedback. 

First and foremost I’d like to emphasize that we appreciate your advocacy for Miro and would like to genuinely thank you for that.

Please allow us some time to carefully to evaluate all of the inputs and while we evaluate our decisions. 

As soon as we have updates, I’ll get back to you. 

 

In the meantime, feel free to contact me in case anything else comes to mind regarding this topic.

 

Kind regards and have a great weekend ahead,

Jennifer

Userlevel 1

I have to say that I am very disappointed in this move by Miro to neglect Consultants and go for the big money in Enterprise. What really perplexes me is, what do they think we do? Clearly they don’t think we diagram all the time… or they do and somehow think it would be valuable to strong arm us into a square peg of a Business plan.

I have been building software for many years and this is a huge miss for Product Management at Miro. It’s also a huge opportunity for their competition. Consumer software is a tough business and you can’t afford to alienate loyal paying customers that have been faithful. Its brand suicide. Each unhappy customer tells 10 others. They will gradually start feeling the impact. I sincerely hope they can right this decision, before my team and others find another solution that fits. I’d really like to continue using Miro, but I am struggling seeing that path right now. The feature set I signed up for doesn’t exist anymore. ( the feature details of this have been outlined very well by others above)

Jason- 

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@Max Harper and Mironeers:

So two things:

  • Eye on competitors: What are they offering … compare and then offer a near same standard value (even if your product seems to be better) but you should have in mind: We are not alone.
     
  • Ok: It should cost - is this offer for all paying customers or do we exclude some customers …
    And this is exactly what happens here. I cannot pay a priceplan for 5 Users monthly … I often work either for myself or doing classes but without any collaboration …

    I do want to have this symbols … but not for this price … no matter how great and good the product is …

    This is for me a big big disappointment as a user who is one of the most loyal German user with so much enthusiasm …

    Ok - I see … miro is a software developer but I wish they’re looking for the needs of lots of Consultants …

    Please miro … even we the Consultants need those tools …

    BTW: If we have to pay … why not an additional One-Time-Payment and have all additional tools inside ...

    Michael Landers
    (I often end up with my surname - to tell the official Mironeers decision-makers how important this point is to me)

 

Userlevel 1

@Jules Zanetti - All of us Consultant Plan scribers are saddened by Miro not giving us a few extra symbols/graphics.

I edited my post with a little more clarification - for me this is an absolute deal-breaker.

​​​​​​​Thanks for the support, though!

Hi @Jennifer Yzelman ,

BPMN because as a consultant we get asked to draw these process diagrams all the time.
 

Thank you for looking into this.

Christian

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@Robert Johnson :

We cannot talk about Basic Smart Diagramming features - because in the pricing-page there are no Basic Smart Diagramming Features:

It is not available if you scroll down on the pricing page:

The communication via the miro web page is clear in this  point.

We’ve got at this moment the same as the free users … and this is not correct.

So I hope for unlocking this symbols for us Consultants - because the web page tells it clearly as a feature!

Michael

Userlevel 7
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Yes, @Robert Johnson  - agreeing absolutely The cool is that embedding is working and Lucidchart has much more to offer in Diagramming and the embedding of their chart working like a charm …

  • Shadowing of all Diagramms
  • Free already created Styles (Colouring of all elements)
  • Black Background
  • architechture Symbols (Furniture / and more)
  • And even more symbols than miro has to offer

This is included even in the free account …

Michael

 

Userlevel 7
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@Kiron Bondale @mlanders @Robert Johnson @Xenia 

Well, there you have it. Definitive answer from Miro Support: 
There was a “mistake on the pricing page” and indeed “the full Miro Smart Diagramming features are available only on Business and Enterprise plans. ”   

..

And what’s more perplexing with this decision is that Business plans are technically a downgrade of capabilities from Consultant plans (that’s what support tells me… see the bottom image-- that’s why you can’t move from Consultant to Business plans because support has to collapse your ‘teams’ / ‘workspaces’ down into one...).  But business plans have a minimum seat requirement… I can’t quite follow Miro’s logic on this one… and, it might appear, neither can people inside Miro… hence the pricing page mistake.   
 

---
 

 

FROM MIRO SUPPORT:
Hi Max,

Thanks for following up with us! I've got in touch with the team and they informed me that, unfortunately, there was a mistake on the pricing page. The full Miro Smart Diagramming features are available only on Business and Enterprise plans. 

We're really sorry for the confusion and for the inconvenience! Are you still interested in switching your consultant plan to a Business plan? 

We're constantly trying to improve our product and will keep doing our best to get things better for you and other users. I'd be happy to share your thoughts with the team who's responsible for Smart Diagramming - your feedback is very much appreciated.

All the best,

------  

 

Business and Enterprise plans get Smart Diagramming but NOT Consultant plans:  but Business is a downgrade from Consultant… so this feature skips a plan/bracket…? 
 

 

Userlevel 7
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@mlanders - The advantage of the Consultant vs. Team Plan is that:

  • more than one team can be created - if I am going to be inviting a client to my team as a full member or using a day pass (occasional user), I can create a team just for this client and move all boards to that new team to avoid my client potentially seeing boards they should not see. While this could be handled by making all boards private, adding the client to the team and then a project, etc. that is administratively heavy and sill risky.
  • and now wit the new Non-team member Guests feature (currently in beta), Consultant Plan users will be able to add registered Miro account users directly to a board with edit access, without having to make them a team member, and for free.
  • Other benefits will be found on the pricing page and the plans and features help center article.
Userlevel 7
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@Robert Johnson : Thank you for the good information … I will stay by the Consultant Plan - at this moment it makes the most sense to me and it is the best option for my needs
 

Userlevel 4

Hi @Alexei Barabash, thanks for your question. You can expect an update within the next week or so. 

Kind regards

Jennifer

Userlevel 2

agreed - the tool is present in the latest update however most of the shape packs are for Business or Enterprise plans

Userlevel 7
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@Max Harper - I am on a Team Plan and have he upgrade button, but don’t have it from my Consultant Plan.

UPDATE: Marina is reporting this to Support right now :)

Userlevel 7
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@Max Harper

Even weirder, I’m just realizing, is their “smart meetings” being gated off to “Business” only

Where are you seeing that Smart Meetings will be for Business Plan subscribers only (if that is what you were saying)?

I don’t see mention of it in the beta sign-up page: https://miro.com/smart-meetings/

… and I don’t recall hearing that during the announcement (although I was not 100% listening...) 

Userlevel 7
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@mlanders 
Here’s me figuring out how to even upgrade from Consultant plan to Business Plan… 
Its not EASY, is an excessive up-buy (see comments above) … and might even cause problems such as ‘collapsing’ my teams/workspaces down into one team...(see image below).
:sweat::grimacing:
https://community.miro.com/peer-support-45/upgrade-to-business-to-get-the-new-features-upgrade-plan-pages-broken-6209?postid=25896#post25896

 

Userlevel 7
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@Max Harper - Yikes! I don’t think I would like to go back to a one-workspace configuration.

Userlevel 7
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If you look into Lucid - most of the symbols are free and you can coulourize each of their symbols - this is not possible in miro

 

 

The diagrams that you’ll get there are lot more - and everything you see is part of a free version - even now more than miro ever can offer:

  • With mirroring
  • Colourizing symbols
  • Shadows for your symbols

Why wait longer for less functions in miro -
I still use miro but for other functions
I use other tools because they are offering more - as long there are offering more …
(maybe this will change)


But if I would need diagraming symbols as main part of my daily work I would use an other tool because of the flexibility of the other tools


Michael

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@mlanders - Thanks - seeing this now:

 

Userlevel 7
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@Jules Zanetti - Thanks for pointing that out - apparently you are more observant than I :wink:

I was even going to use a page from Google’s playbook and suggest that Miro will likely remove these at some point, but forgot.

Again, this is sad and disappointing move by Miro to take this away from paid accounts. I am just one person, too, and will not be spending $100 just to get a few symbols. The message I am receiving from Miro is that I am not significant enough to them.

Userlevel 1

@Jules Zanetti - Thanks for pointing that out - apparently you are more observant that I :wink:

I was even going to use a page from Google’s playbook and suggest that Miro will likely remove these at some point, but forgot.

Again, this is sad and disappointing move by Miro to take this away from paid accounts. I am just one person, too, and will spend $100 just to get a few symbols. The message I am receiving is that I am not significant enough to them.

I’m sorry you’re in the same boat. If anyone else has this particular problem, Figma has a great Azure library.