I’ve created a new board yesterday and worked on it for many hours. Continued work on it today. Once I was done I gave it a name and closed the tab in the app. Tried to find my board again and couldn’t find it by the name I had given it. Found an Untitled board created by me yesterday but EVERYTHING ON THE BOARD WAS GONE. It only contains a single circle, which was the first thing I drew. There was no indication of any issues over two days.Was using the desktop app on OSX.
Raised a support ticket, but “waiting multiple days”.
Right now I’m very upset and I’ve lost all trust in Miro.
Has anyone else lost changes? Is that a “feature” of the desktop app?
Best answer by Marina
This issue was resolved by the Support team, and I want to add the solution here for visibility:
Your work wasn’t on the Dashboard since it's not a board, but a custom template.
You can now find this template following the steps:
- Open a board, click on the three-dot button on the Toolbar and choose Templates.
Find Custom templates on the bottom of the left column and click "Personal" or "Shared" depending on the sharing status of the template you've set:
We discussed a similar issue here - https://community.miro.com/got-a-question-ask-the-community-45/content-of-board-disappeared-after-clicking-save-and-exit-854