I’ve created a new board yesterday and worked on it for many hours. Continued work on it today. Once I was done I gave it a name and closed the tab in the app. Tried to find my board again and couldn’t find it by the name I had given it. Found an Untitled board created by me yesterday but EVERYTHING ON THE BOARD WAS GONE. It only contains a single circle, which was the first thing I drew. There was no indication of any issues over two days.Was using the desktop app on OSX.
Raised a support ticket, but “waiting multiple days”.
Right now I’m very upset and I’ve lost all trust in Miro.
Has anyone else lost changes? Is that a “feature” of the desktop app?
Best answer by Marina
Hey there,
This issue was resolved by the Support team, and I want to add the solution here for visibility:
Your work wasn’t on the Dashboard since it's not a board, but a custom template.
You can now find this template following the steps:
- Open a board, click on the three-dot button on the Toolbar and choose Templates.
-
Find Custom templates on the bottom of the left column and click "Personal" or "Shared" depending on the sharing status of the template you've set:
We discussed a similar issue here - https://community.miro.com/got-a-question-ask-the-community-45/content-of-board-disappeared-after-clicking-save-and-exit-854