The issue:

I am running in to an issue where when I set the opacity on a shape on my Miro board, that opacity setting is not saving/sticking once the page is refreshed or if I leave Miro and return later. This issue is occurring in single shapes as well as shapes that are a part of a group.

What I’ve tried: 

I found a community post reporting the same issue from a couple of months ago and I tried all the fixes recommended by the Miro representative who posted on that thread, to no avail. Namely:

• Clearing the browser cache or using a different browser
• Making sure the browser I’m using is up to date
• Making sure I’m the only one editing the shape/layer at the time (I’m the only one using the board)

The Miro representative linked to a form to contact support if their suggested fixes didn’t work. However, when submitted the support form, I was informed that the support contact form was for login/access issues only and that I should try posting on the community forum.

So, I am also posting in hopes of drawing attention to that problematic/unhelpful customer support loop.


The work-around:
I also wanted to share a work-around I stumbled across after trying all of support’s recommendations, in case it might be of use to anyone else encountering this issue after trying Miro’s suggestions - or in case it helps Miro identify the source of the issue. Strangely, I found that adjusting the opacity once (say, to 50%), clicking out of the shape, then adjusting the shape’s opacity to your desired amount the second time (say, to a desired 70%) is allowing the opacity setting to “stick”/save. When I refresh the page after adjusting the opacity on a shape twice, the second opacity setting remains.

If I adjust the shape’s opacity only once, that setting still doesn’t save. But this odd little trick might help you get the result you need if all else fails.

Thank you and good luck!