@Mariya_Kiryanova - Your title says “team members”, but your description appears to be talking out one specific team member, so I will ask:

• Is this happening for for all teams (other than yourself) or just one?
• If just one, and that member is using a browser, have they tried:
  • clearing their browser cache
  • signing out and back in
  • disabling all browser extensions (an incognito window usually accomplishes this)
• Other things to try:
  • temporarily disabling any VPN/antivirus/malware protection
  • another network connection (if available)
  • another computer/device, e.g., phone or tablet (if available)
  • another browser
  • the Miro desktop app

Hello! 

It’s about first time and specific one member 

She is using app on the ipad

This could be related to an existing issue with some objects not appearing for iPad users. I would suggest that you leave a reply on the following post:

https://community.miro.com/ask-the-community-45/investigating-characters-disappearing-in-presentation-mode-16172

Additionally, paid subscribers can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C