Q+A Thread: Inactive Teams Deletion

  • 10 January 2023
  • 34 replies
  • 2341 views
Manouska J
Rank
Userlevel 7
Badge +3

Hey Community!

Today we sent out an update email to admins of inactive Free and Education plan teams. If you received this email, have any questions, or need help please ask us in this thread–– our team is here and happy to help!

xManouska @Miro

34 replies

S

You have deleted three of my boards. This is a real desaster for me. Years of work is lost! Please contact me!

J

I have been using Miro consistently and when I signed into my account today, all my boards have been deleted from my team - I want to know if this was done by MIro by mistake? There's no way to find it in my trash and i have hundreds of hours of work stored in the boards. Are you able to help troubleshoot and recover my boards?

J

Hello good morning

I just received it in my email but i think it is a mistake because Im not a Miro inactive user, can you please double check my account, please 

 

Robert Johnson
Userlevel 7
Badge +12

@Manouska @Tibo @Robert Johnson Replying to this thread again to see if there is some response and resolution.

I’m the member of only one team.

I’m the only one in my org receiving the emails about “Inactive Free Team At Risk Of Deletion”.

I actively use Miro and actively use the board that created and add to on a weekly and sometimes daily basis.

I am signed in and using the board. 

How do I prevent losing the board?

@aiH - A support ticket has been opened on your behalf.

 

Visual Thinker | Volunteer Community Moderator
A

@Manouska @Tibo @Robert Johnson Replying to this thread again to see if there is some response and resolution.

I’m the member of only one team.

I’m the only one in my org receiving the emails about “Inactive Free Team At Risk Of Deletion”.

I actively use Miro and actively use the board that created and add to on a weekly and sometimes daily basis.

I am signed in and using the board. 

How do I prevent losing the board?

J

Hi @Manouska,

I seem the have the same issue as many in this thread: the team you have e-mailed me about actually has had activity in the last month (March 2023). I double checked the team-name mentioned in your e-mail, and I have also just gone in to check and see that the boards do show that they were modified last week.

Is there any way you can confirm that my team and boards won’t be deleted? (Because the e-mail states that there won’t be any further warning e-mails).

G

Dear All,

Im a FREE member.

I have 3 boards, I have 1 team and no team members.

I using my boards on a regular basis, is this mean my boards will be deleted? 

A

Hi,

I received the email that inactive Team(s) on Miro will be deleted.

I do use the team that was mentioned regularly, so this email worries me.

Can a Miro team member confirm that my boards will not be deleted?

Thank you!

C

@Manouska I’ve also received a 30-day warning yesterday, although I’ve created and used a new board in the allegedly “inactive” team just this month! I clicked the link in the email hoping that my activity will be noted and my boards will not be deleted. I cannot believe that I need to be afraid that my boards will be deleted permanently and irretrievably?! The miro team really needs to look into this cause it’s quite obvious that there is an error either in the notification system or a bug in the statistics regarding which boards/teams are active.

A

Hi, my board is locked because my account is paused.  I very much would like to use this board. How can it be unlocked?

A

Hi, I received the email “final notice” 30-day notification that my team hasn’t been used but that is untrue. 

I have been actively using and sharing out the board that I’ve been making updates to. 

Can a Miro team member confirm that my team and board will not be deleted? Thank you.

S

Just received a 30-day warning, but I can confirm that I only belong to one team and we use Miro on an almost weekly basis. Regardless, I clicked the link in the email in hopes that my activity will be registered and our boards will not be deleted. Should I expect any sort of confirmation that we’re no longer in danger of losing our boards?

A

Received a repeated message (the last one) saying that the account was deleted due to inactivity.
Although I use almost every day. Keeping up to date!

H

Hello! I just got this email notification saying I haven’t used my team in over a year. 

I literally just signed up for the account two days ago, and this is the only team and account I have. 

Tibo
Rank
Userlevel 2

@LucindaM thanks for your question. I’ve opened a Support ticket to investigate further. One of our support agents will get back to you shortly!

L

@LucindaM - Is it possible that someone recently ugrared the team from a Free Plan to a paid team (e.g., sometime after Miro created the email list and and you are clicking on the link in the email)?

Hi Robert,

Good suggestion, but we’ve been on a paid plan with this team since mid-2020 so that’s not the case here.

Robert Johnson
Userlevel 7
Badge +12

@LucindaM - Is it possible that someone recently ugrared the team from a Free Plan to a paid team (e.g., sometime after Miro created the email list and and you are clicking on the link in the email)?

Visual Thinker | Volunteer Community Moderator
L

Hi, we are having the same issue with an email saying it will delete our inactive ‘free team’ but we aren’t aware of any team aside from the one we are using daily (with exactly the same name as the ‘free team’ in the email). The link in the email to follow to our ‘inactive’ team takes us to our regular paid team. We’re concerned that all our data could be deleted.

If there was a free team created at some point which is no longer used, can we find out which user created this so we can investigate to ensure it is definitely separate to our paid team?

 

Thanks

D
Userlevel 1

I think I’ve found the issue.  Thank you.

Tibo
Rank
Userlevel 2

@Doug Mitchell can you please compare the name of the team in the email with the name of the team you’re using? You might have created a team a while ago and didn’t use it for a long time, while you are now actively using another team. In that case, the old unused team would be deleted but the active team wouldn’t (the deletion is per team, not per account). This is why it’s important to check the name of the team. Let us know if the name is the same...

D
Userlevel 1

Hello

Thank you for clarifying. 

Still, I shouldn’t have gotten that email in the first place as we used MIRO monthly (if not more often) in 2022.  We just used it two weeks ago. 

There must be some error in your tracking of our use.  We’re in it all the time.

Thank you

Tibo
Rank
Userlevel 2

Thank you all for your questions! Please make sure to also consult our FAQ for more information!

Tibo
Rank
Userlevel 2

Hi Community!

Thank you very much for your help here, it’s very useful. 

So just to be sure: I got this email, but I don’t want to lose the team. It is enough if I create a new board in the team or do some activity there? Will be my team remain in my account?

I use Miro every day and want be sure to don’t lose any of my boards...

Thank you very much for your answer.

 

Hi @KatrinM, no worries, we’re glad that you want to keep using your Miro boards! To keep your team active, simply log in and open any board. Just in case, we’ll send some reminders later on in case the team is inactive - so if you don’t receive those, it means you’re all set!

Tibo
Rank
Userlevel 2

Hi @Tereza Duchová , @Doug Mitchell , @i.m.maximka, this initiative is only for teams that are part of Free and Education plans, and that have been inactive for some time. If you’re actively using a team, then the e-mail should relate to another team, maybe one you previously created with that e-mail address and haven’t used for some time. In any case, Miro will not delete any team that are part of paid plans.

Can you please compare the name of the team indicated in the e-mail, with the name of the team that you are using in Miro?

K

Hi Community!

Thank you very much for your help here, it’s very useful. 

So just to be sure: I got this email, but I don’t want to lose the team. It is enough if I create a new board in the team or do some activity there? Will be my team remain in my account?

I use Miro every day and want be sure to don’t lose any of my boards...

Thank you very much for your answer.

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