Question

Miro won't load

  • 2 June 2021
  • 3 replies
  • 1119 views

Hi everyone, I see this question has been posed in the past but apparently there wasn’t a surefire fix. When I try to log into my Miro account or access a Miro board the Miro logo continues to show loading, but nothing else happens. I can’t access any of my Miro boards. Please help!


3 replies

Userlevel 7
Badge +12

@its_anna - Please refer the the following Help Center article - you will likely need to forward this link to someone in your IT/networking department:

Add Miro to Allowed Domains

Hi, for two days my Miro boards have continuously been loading. I have pressing deadlines and can’t access my boards and the error message says “Sorry, Websocket connection could not be established” 

I have tried logging in in incognito mode. I have used the app and the browser, cleared browser history etc. 

Userlevel 7
Badge +6

@jeremy capdevielle -

How are you accessing Miro? If via a web browser, can you try clearing your browsing history and cache and restarting the browser? What happens if you try using incognito mode?

Kiron

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