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Miro Board frozen on black screen

  • 11 November 2021
  • 25 replies
  • 532 views

Hi All, 

I have been through the previous posts on this fault, black screen, and tried the solutions but no joy. 

 - restarted laptop

 - tried another device (mobile)

 - downloaded the Miro App 

 - I can’t copy and paste content to another board becuas I can’t see the content to copy it

The black screen is on both my laptop and phone. I have the paid version.

My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? 

Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. 

Thanks in advance, 

Ewan 

 

Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. 

My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

25 replies

S

Same here

S

We use Miro in my school, everyone is having the same issue

P

Same is happening here. Black screen on omy boards

B

Same for all of us. Curious how https://status.miro.com/ does not show any incident.

L
Userlevel 1

Same here, what can we do?
Only one board is affected

D

Same here

L

I can't even open it.

I knew it was just me.

D

anybody with enterprise subs having same trouble?

L
Userlevel 1

What I tried

  • reinstalling Miro
  • copying content from board to a new one
  • backup and restore board
  • duplicating board
  • restart pc
  • load board version

Before it turns black I can read the titles of my frames

 

A

 

I'm also having the same problem and I'm a corporate account

S

For me it turns black each time I reduce the page and open it again

A 
did you have kanban functionality on the board?
L
Userlevel 1

Yes the whole board had many kanban templates in use.

But now a second board turns black, but this time after loading all content

A

 

In miro there is a Kanban feature, I put it on my board yesterday, is that what is causing the problem?

L
Userlevel 1

I tried two empty boards with and without the Kanban template.
The Kanban template causes the issue.

A 
We found the error so the problem with the Kanban functionality is causing this instability
 

 

 

L
Userlevel 1


Thanks for reporting the issue – the team is aware of it and currently working on a fix that we'll be rolled out ASAP.

We apologize for the inconvenience and will update you once the issue is fully resolved!
 

 

L
Userlevel 1

It’s working again for me. Have a nice and productive day everyone!

E
Userlevel 2

I have Boards with no Kanban template and they still don’t work. 

J

For me it is loading again also

P

It is working to me again too.

A

Hey there,

I have the same issue, and it was working this morning…

I don’t know what to do.

Did you find a solution, two years ago? :)

Thank you!

Eca
Rank
Userlevel 4
Badge +1

Hi @Alice Janne 

 

Thanks for reaching out and for taking the time to search through the community for answers! 😊

 

While this thread was solved a couple of years ago, similar issues can still occasionally occur due to various reasons like browser updates, cached data, or even specific content on the board.

  1. Do you observe this issue after a certain action was taken?

  2. Does the issue appear only for you? Have you heard about similar issues on these boards from your colleagues and collaborators?

  3. When did you start observing this issue? Please share the approximate date and time.
  4. What type of app you use? Is that Miro in the browser, Desktop app, Mobile app, or Tablet app? Does the issue appear in Miro both in the browser and the app? If the issue appears in a browser, could you please specify which one you use and what's its version?

Please let me know if you have any questions or issues retrieving this information!

Eca :)
P

Hi @Alice Janne 

 

Thanks for reaching out and for taking the time to search through the community for answers! 😊

 

While this thread was solved a couple of years ago, similar issues can still occasionally occur due to various reasons like browser updates, cached data, or even specific content on the board.

  1. Do you observe this issue after a certain action was taken?

  2. Does the issue appear only for you? Have you heard about similar issues on these boards from your colleagues and collaborators?

  3. When did you start observing this issue? Please share the approximate date and time.
  4. What type of app you use? Is that Miro in the browser, Desktop app, Mobile app, or Tablet app? Does the issue appear in Miro both in the browser and the app? If the issue appears in a browser, could you please specify which one you use and what's its version?

Please let me know if you have any questions or issues retrieving this information!

 

Hi , same issue happen again recently and it became more and more often. This must need to be solved ASAP as it’s not accaptable!  While I am typing something, it change to a black sceen and everything I typed disappear. How I can accept the software I paid with annual fee but providing this kind of service?  Please advise WHEN this can be resolved!

Eca
Rank
Userlevel 4
Badge +1

Hi @PressLink 

Thanks for following up and sharing your experience! 

 

To get this resolved as quickly as possible, I can create a support ticket for you so our team can investigate further and assist you ASAP. Please also share here any information given to you by the support team, as it could be helpful to the community.

 

Thank you for your patience!

Eca :)

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