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Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( 
It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(

I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

@Asri Christine - The support team will be able to assist you with billing related issues. You can contact the support team thought the support form by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 


@Robert Johnson Thanks for the prompt response, Robert! I have created ticket (#687612 and #687617), I really hope the outstanding & previous payment can be cancelled & I can change to basic plan. Thanks a lot! Really need help on this.


Hi, the same thing happened to me. Did you get support?


Hi @Bianca Marink 

 

I will convert your comment to a support ticket so you will be assisted immediately. 


@Eca 

hello please help me, I forgot to cancel the free trial that expiredyesterday, I didn't even use 7 annual licenses I'm desperate I can't pay that amount, help me cancel the subscription

Hi @ELDER 

 

I saw that you sent me a DM, and I've already replied there to help you out! If you haven’t had the chance to check it yet, feel free to take a look.

 

In the meantime, it might be quicker to reach out to our awesome support team directly. They’re super helpful with these types of issues and can assist you with canceling the subscription. You can contact them here: Miro Support.

 

Let me know if you need any more help—I’m here for you!


Hey, I have the same issue. Were you able resolve? I still need help.


Hello, i also have the same issue, what can i do?


@JakebWilli / ​@James Bantilan - You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

After you have selected Contact support from the Learning Center, select:

  • Billing & Subscription
  • Billing & Payments / Other.

@Robert Johnson Thank you very much! the problem has been fixed!


@JakebWilli / ​@James Bantilan - You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

After you have selected Contact support from the Learning Center, select:

  • Billing & Subscription
  • Billing & Payments / Other.

Hey Robert. I have started a ticket like 2 days ago, and have not got any response yet. I have actually started many tickets through the different versions of contact forms and requests, but the first ticket is #794699. Please help, this is a critical issue for me.


Hi ​@JakebWilli 

Sorry to hear you’re having issues. If you have tickets open, someone will be in touch soon. 


Hi there, 
I’m having the same issue - I am currently out of a job and updating my portfolio and need Miro as I have work saved in boards.

I also missed my the deadline which was xmas day and was hit with a US$ 211 2AU$ 339 for me] bill - no worries, I thought, I’ll just cancel for a full refund less a couple of days…

But this wasn’t the case at all - my plan would run the entire year even if I cancelled 3 days later = no refund...so i thought ok...i’ll try the 50% reduced price - But this would only kick-in after my current plan had ended...

I have been a huge fan of Miro for many years now, however, I find myself super disappointed at experiencing some very dark patterns :(

Right now, it would be great if I could just get a free plan 🙏🏼


Hi ​@hina 

Sorry to hear you’re having issues. I created a ticket for you and someone from Support will reach out soon. They can advise on your account. 


Thanks Elva, that was solved very quickly, however it seems to have uncovered a hornet’s nest! 
I downgraded to free plan so that I could keep my boards - and my understanding was that only the most recent 3 broads are editable.
However, all boards are view only and only editable if I upgrade
I was told by support this is because I need to share the boards with a team member, or I have to be the board owner or it’s because the boards are private.

None of the boards are private, I am the whole team and the owner of all boards, when I try to share with a team member I get an ‘upgrade plan’ message.

Accessing my own work should not be this difficult. I am trying to update a portfolio, this is costing me time I don’t have - not a great user experience.

😞 


Hi ​@hina,

 

Thank you for sharing your concerns—I completely understand how frustrating this situation must be, especially when you’re trying to update your portfolio.

 

The issue with your boards being locked in view-only mode is likely due to the sharing settings of the boards prior to downgrading. Even though you’re the only one in your team, if the boards were private (a feature exclusive to paid plans), they would remain locked after downgrading to the Free Plan. On the Free Plan, boards must be shared with the team to remain editable, even if you're the sole member of the team.


To regain edit access, try duplicating the boards:

  1. Open the board you want to edit.
  2. Click on the three dots (•••) in the top-right corner of the board thumbnail or in the board menu.
  3. Select Duplicate.

     

  4. Check if the duplicated board is editable.

This should allow you to continue working on your boards without needing to upgrade.

 

If this doesn’t resolve the issue or you face further challenges, I recommend replying to the ticket created for you by Elva. It should be reopened and the person who assisted you before will reply.

 

Let us know how it goes, and feel free to ask if you have any other questions! 😊


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