Something happened to exactly 1 of my boards. I can`t see my content, although I see on the board map that it`s there. It shows on the map but the navigation is weird and everything seems to be invisible. What is it? I have tried doing it with Safari, Chrome & Mobile app - nothing helps.
Good afternoonBoards no longer appear on all devices.How can I fix this problem?
Many thanks for the help.Best regards, Polina
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Another test t I would be curious about is if you were to set the board's share setting to "Anyone with the link = Can view", and then try opening it from an incognito window, i.e., as a unregistered/anonymous user.
Another test could be to duplicate the board and see if you are able to view the duplicate.
I`ve tried duplicating it and it's all the same on the copy board
on the first board where it happened when I tried to save some area as image at first it saved it with content, then it only saved empty space (even though I highlighted the area with content)
on the second board I tried to save it and it saves not totally empty space but shows only frames but no text or anything else (but I know there is text)
Tried copying information from the malfunctioning boards to “healthy” ones & it crashed them in the same way - I pushed “paste” & and it showed the loading bar (pasting content), then it froze for minutes. When I reloaded - another board was in this state((
Hello, the content on my board seems to have disappeared. I used the ‘Map’ view to find the content on the board, and the content appears to be there (see screenshot and viewfinder in bottom right), but I can’t bring the content into view. I can’t seem to adjust the zoom feature either. I have logged out/in again, tried different browser, tried installing the desktop app, tried duplicating the board… nothing has solved it. Can anyone please advise? I’m new to Miro.
Hello Anastasia, did you find a solution? I am having the same issue. 😔
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Also, it would be helpful if you could reply to this post with what the support team tells you 🙏
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Hi
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Hi
Thank you for your patience while the team had a look at this! I’m happy to inform you that our developers fixed the issue you reported earlier. You should now be able to solve this by reloading your board. Can you please try this to see if everything works as expected Please let us know if that works!
Thank you, everyone, for your help! Earlier today I was told by the support that the developers fixed the issue. I managed to get to my mail and the boards just now - tried reloading and everything finally works. For now all the boards that were “touched” by this bug seem to have fully recovered!
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