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Hello!
 

I've been using Miro for at least 3 years -- it's simply the best!
 

Every year I renew my subscription. I work on my own, my team consists of  only

me, I invite my clients just as viewers or editors.
 

I have a question though:

Today I renewed my year-subscription -- I paid 192$.

But I see I have to pay 113$ more -- and I don't get how did this occure. 113$ -- what for? 
 

Maybe my English is too poor to undestand 🙂 I googled all the words but still have no idea what does all this mean.
 

Please, clear this up! 

@Alina Shvedova - Billing questions should go to the Miro support team.

You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

After you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

 

contact_support_in_the_Learning_center.gif

I've selected   Contact support from the Learning Center but see no Billing & Subscription. That's all I see.

How can I reach Billing & Subscription? Are there any other options? 



 

@Alina Shvedova - When you click on Contact support from miro.com and and taken to help.miro.com, you should be automatically signed in to the support site, however, I am still seeing Sign in in your screenshot:

 

… when you should be seeing something like this:

 

Trying clicking Sign in, and then switching back over to your Miro dashboard where the Learning Center popup should still be open and clicking on Contact support again.

I am getting billed $20 by Miro, but cannot figure out which subscription is getting billed.  How can I get in touch with someone so I can figure out how to track down this subscription and cancel it?  

 

hi ​@Thompson Godfrey 

As noted in this thread, as a paying subscriber, you can open a Miro support ticket. They will have access to see what is going on at an account level.

You can open a Miro support ticket by following these instructions: https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

 

After you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

​@ElvaMiro ​@Robert Johnson Thank you for the guidance.  Unfortunately, I set up another account with the same email address that is a Free account and I have no access to the support link with that account.  I can’t figure out if the paid account was set up under a previous work email address or what.  Since, I don’t have access to the support link, I can’t get any help from Miro to sort this out.  Do you have any suggestions?

No worries, ​@Thompson Godfrey, I have converted your post into a support ticket.

Once you receive the confirmation email, you can reply with further details (except for credit card numbers) while you wait for someone from the support team to pick up your ticket.

​@Robert Johnson thank you for the help!  

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