Hi
My team are all working remotely due to Covid and Miro has been so useful. However, a couple of people have encountered the same problem - they add a sticky note to the board we’re working on but it later becomes “greyed out” and inactive. Then no-one, including the author can edit it or even select it - has anyone come across this? Any solutions? I don’t want our board to become a graveyard of dead stickies….
Thanks
Joanne
Best answer by Hinna Scully
View originalHello!
-Hinna
Just fixed it! I just cleared my cache. signed out and into Miro and the greyed out’ness is gone.
I just had this issue with a whole frame. It was loading in with all the components but nothing inside including the frame could be clicked.
Attempted logout and in but that failed and I also had to clear all local/session/cookie storage for Miro to get it working again.
This issue occurred when working with a Vertical Swimlane and the page froze so I tried to reload and then had the mentioned issue.
Today my entire miro board was “grayed out” as were boards of my teammates. Everything was un-editable. Similarly, I found that loging out, then back in, resolved the issue (without clearing my cache in this case).
+6
I’ve never seen this behavior before - the greyed out behavior is normal if someone else is updating a shape but as soon as they stop updating it (e.g. click away), it should return to normal.
How are those folks accessing Miro - is it through a browser or desktop app? Have they confirmed their browser version is supported?
Kiron
HI Kiron
They are all accessing Miro through a browser I think and it has only happened on one or two occasions, the rest of the times their sticky notes are fine….
Joanne
+6
Sounds like it might be a “solar flare” (
) issue - if it becomes reproducible predictably, I’d suggest opening a Miro support request here: Submit a request – Miro Support & Help Center
Kiron
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