+1

Created an account in Miro for testing and Added myself to an exiting team.
Then decided to removed myself from the team.

After that all I see is Miro page spinning up but never loading.
This happen on Chrome and MS Edge.

Thanks @Kiron Bondale . This has worked and I can access that way!

@Erika Rankin -

what happens when you try to access Miro using an incognito browser session as that usually does the trick?

Kiron

Okay, incognito mode helped. After the login I was prompted to create my own team. When the team is created it shows the dashboard. And after this procedure everything is working in normal mode (not only incognito).

Hi there,

The tech team informed us that they’ve found the cause of such behavior and fixed this issue. Now users should see a message to create a new team after leaving all current teams.

@Renata Perim Lopes -

When you access it via the incognito method does it give you any option to create a team? Which plan are you on as that will also affect your ability to create teams?

Kiron

Yes. Thanks Kiron - got a team admin to re-add me and I was fine. Because i got offered a choice of teams on registration, I was half-expecting to get that screen again (or anything but a blank screen really). But all good now :)

I am facing the same issue. I am an educator and I wanted to use this board with my students. I can’t expect them to add me , right? Also, even if I were to ask a colleague of mine to add me to a team and then handover the team rights to me, and if that person were to leave, he/she would be facing the same thing right?

Isn’t this an inefficient way to work around the problem, however it could be a quick fix for the time being. 

Rini

I left a team and now I can’t load the dashboard or any other features.

@Renata Perim Lopes - I believe once you have entered using the incognito browser approach, then if you join a team you should be fine the next time you go in the regular way.

Kiron

Hi all,

Kiron, you are right - now there is indeed an issue, and a user needs to be a part of at least one team to avoid this loading screen.

Here is the discussion on the same topic. If you still experience the issue, I’d recommend reporting it to the Support team at support@miro.com. This will help us to define the scope, and the reps will also suggest a workaround to you.

Thanks!

@Aileen -

That would seem to be the issue then - I believe you do need to be part of at least one team. Can you check your browser history to see if you ever visited the team profile page - it should start with https://miro.com/app/settings/team/?

If so, you may be able to get directly to it to add yourself back, otherwise support would likely need to do this for you.

Kiron

@Kiron Bondale Yes, it only stopped working after I left a team (the only team I was in with externals that we are no longer collaborating with).

@Aileen -

Were you ever able to get into the dashboard successfully after signing up? 

Kiron

@Kiron Bondale I’m not part of any organization, so there’s no-one who can add me. Do you know what to do in that case? 

@Rini -

Unless you create multiple teams, there is a single team associated with your company and whomever your company administrator is should add you to that by default. From there, whether you choose to create other teams is really a configuration choice. In our case, as we are teaching public courses where we’d need to isolate students to their own individual areas, we use teams as an access control method.

If this is not a requirement for your context, you can have one team and just set up different projects to store the boards used for a single class.

Kiron 

@Eric Hobold -

Either the overall company administrator or the team administrator for the NTT team should be able to do that.

Kiron

Thanks for the reply, Kiron.  Is there any way for me to know who is able to add me back into the NTT team?  Wondering if the Admin has to do this, or if anyone can.

@Eric Hobold - as far as I know, you will have to be added to at least one team to NOT be in the dead zone…

Kiron

I’ve had the same problem, but don’t want to re-join the team I left.  Just want to start using the tool, but I’m in the “dead logo zone” and can’t do anything except watch the dancing logo.  Tried to use several different browsers, but just the same problem.  How do I get into the actual app?

@Lee Theobald -

Are you the company or team admin? If not, one of those two roles would need to add you to the team you are trying to join.

Kiron

I've left a team but I can't seem to join a new one

Just getting used to Miro and when I first registered, I joined the wrong team. I’ve now left the team I was in and hoped to be able to join a new team. But all I see to get is a grey screen & the Miro logo (the 3 arrows) and nothing else. This is on both the Web UI and the desktop client.

Any tips on how I can get out of this dead end?

My solution was to have someone else to sign up for Miro, then create a team and invite me to it. I don’t get why this is necessary though - you should be able to 1) use Miro without a team and 2) there shouldn’t be a function to leave a team if that means that everything breaks down. If you can’t actually be in zero teams, there shouldn’t be the option but instead a suggestion to change teams. Very bad UX. But the rest is great so I still like Miro .

I have the same issue - just signed up with Miro to test out the capabilities. I accidentally joined a  team that I shouldn't have - so left it again straight away. However, now the dashboard will not load and I can't test out the functionality. Trying the various options in this thread - but no luck so far

I have the same issue and my account is not part of any organization. I just signed up individually. 
I guess I’ll have to wait for the support to reply in that case...