+1 same here

Hi there,

I just left a team in Miro and ever since I hit the button, I’m in an endless loading loop. I haven’t been able to access the dashboard. 
I’ve tried to open Miro in Safari and Chrome and to use the desktop version (for Mac), but no matter where I log in, it’s the same.

Is there anything I can do? 

I already contacted the Miro support but an automatic response e-mail said that it could take several days until I receive a reply.

I signed up individually and am not part of any organization.

Thanks for your help!

Aileen

Hi I have the same issue. I removed fro a team and now I’m stuck in an endless loading..

Here is the list of errors from the browser debug console. Same is happening in the downloaded app.

Regards

Aljoša

@Peter Lok - can you check with your company or team admin for Miro who would have invited you to the board to find out if you have been removed from the user list?

Kiron

Hi Kiron,

I have been removed (as planned) and the board I created is deleted (as planned). So I should be able to login right?

Peter

If you are no longer part of ANY team, then no, you would not be able to log on. If the admin adds you to at least one team, then it should work normally…

Kiron

Hi Kiron,

so it appears to be working correctly than . What I need, is to be able to use my own account again, with my orignal e-mailadess. I’ll contact support and see if they can help me out. 

Kind regards,

Peter

Hi Peter 

I’ve got the same problem. Is there any solution?

Kind regards

Katrin

Hi Katrin,

I haven’t heard back from Miro support yet, so I have to wait on that. I think there’s no other solution at the moment.

Kind regards,

Peter

@Katrin Schillo and @Peter Lok , assuming you were invited by a colleague to use Miro, they or someone else within your companies is the company administrator for the platform. There is usually a default team created for a company and at a minimum they should add you to that so that you are not “orphaned” as seems to have happened by being not part of any teams.

If you can’t locate the individual who is the company administrator OR if you ARE the company administrator and somehow managed to delete the default team or remove yourself from it then unfortunately Miro support is going to have to help you out.

@Renata Perim Lopes You can try following @Kiron Bondale's suggestion in this post to see if logging in from an Incognito tab in Google Chrome works.

Is there a fix for this, I have been waiting for support response for over a week, I am on a paid plan and frankly not happy that I cannot use the product, I am the administrator! Others in the account can get in but I can’t which means I cannot back up their work. This is extremely urgent please.

I have tried all browsers, cleared cache etc but nothing works.

Hi All,

I had the same issue using Chrome. I went onto a different browser (explorer) and it worked fine and let me log in with no problems, I then started my team using Explorer and cleared cache on Chrome and it worked. 

+1 - exactly the same issue.

Left the team today and now see infinite loading of the dashboard. Tried to re-login, cleared cache and cookies. Latest Chrome on Win10.

Community and Academy are working well.

Hi all,

Let me check in with the team, please. I will get back to you!

Agreed @Renata Perim Lopes - @Marina would you know if this is something which is on the fix backlog as it is a reproducible, known issue?

Kiron

Hello Kiron. I just tried one more time and my access is normal now. The loading problem suddenly disappeared. I’d like to thank you for your attention.

Anyway I just think that Miro should take care of this problem: when we leave a team this loading problem occurs and takes a day to get normal again.

Hi Kiron. I’m teacher and I want to create a new team to share with my students. I left a team just to do that and the loading problem happened and still. 

+1 and me too

Hello Rob. It did work enter with an Incognito tab, thank you for your help. But I would like to solve my problem and get in to my account in the normal way. It seams a big issue the thing that we cant leave a team!