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[KNOWN BUG] Can't open or save my web whiteboard

  • 22 June 2022
  • 8 replies
  • 63 views
D

I created a free board on Web White Board by Miro and the 24h have passed so it's locked. I already tried signing in and signing up to a new account, and i still can't access it i get the message: "Hmm, that didn’t work
That page can’t be reached, but if you double-check it,
we’re happy to try again."

My Board link is: https://webwhiteboard.com/board/sXClE4dZ4szHTHLv2HKOTPaAexWx9nZc/

 

Alyona 17 days ago

Hi @Maria QS,

Alyona from the Miro Support team is stepping in for a moment 👋

Thanks for reporting this issue! 

I can see that my colleague has already reached out to you within a ticket Robert created. I'm afraid you're unable to save the board into your account due to a bug on our end. The good news is that the team is already working on the fix. In the meantime, we can save the board to your team within 7 days from its creation. Some additional information is needed For us to do that, so please reply to my colleague within a ticket (if possible, within the next 24 hours). 

I'll be sure to update everyone here once the fix for the bug is released!

View original

8 replies

Robert Johnson
Userlevel 7
Badge +11

@Daniela Ferreira - Your post has been converted to a support ticket. You should receive an email confirmation shortly.

Volunteer Community Moderator | robertjohnson.ca
M

I’m experiencing the same Issue @Robert Johnson

My board link is https://webwhiteboard.com/board/5XQLXQJjASoLDWrqkdjitxzVVGJNJfbw/

 

Thank you in advance for your help.

Robert Johnson
Userlevel 7
Badge +11

I’m experiencing the same Issue @Robert Johnson

My board link is https://webwhiteboard.com/board/5XQLXQJjASoLDWrqkdjitxzVVGJNJfbw/

 

Thank you in advance for your help.

Do you have a paid or free account?

Volunteer Community Moderator | robertjohnson.ca
M

Free, but I need the information, at least downloaded @Robert Johnson 

Robert Johnson
Userlevel 7
Badge +11

@Maria QS - Did you create the board and are now trying to access it from the same browser that you used to create the board, and you haven't cleared your browser's cookies?

Volunteer Community Moderator | robertjohnson.ca
M

@Robert Johnson I tried everthing, when I access through the link this appears:

This board is locked

“Web whiteboard boards are open for 24 hours. To unlock this board and save it, sign up to Miro. After 2 days this board will be deleted.
Sing up and unlok for free”

And when I sign up: 
“No access to board

Ask the board owner to grant you permission to view this board. You are logged as XXXX”
Request access”

and I don't know who the request reaches, because the creator of the whiteboard was me.

Robert Johnson
Userlevel 7
Badge +11

@Maria QS - Yes, this does sound unexpected. Let's see what the support team has to say. You should receive confirmation of a support shortly. 

Volunteer Community Moderator | robertjohnson.ca
Alyona
Rank
Userlevel 5
Badge +1

Hi @Maria QS,

Alyona from the Miro Support team is stepping in for a moment 👋

Thanks for reporting this issue! 

I can see that my colleague has already reached out to you within a ticket Robert created. I'm afraid you're unable to save the board into your account due to a bug on our end. The good news is that the team is already working on the fix. In the meantime, we can save the board to your team within 7 days from its creation. Some additional information is needed For us to do that, so please reply to my colleague within a ticket (if possible, within the next 24 hours). 

I'll be sure to update everyone here once the fix for the bug is released!

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