Help - upgraded to educational account and now can't view any boards

  • 13 January 2021
  • 2 replies


I had been using the free account with my university classmates. The entire class has formed a team with many boards. When I upgraded my account to an educational one (I also changed my email address associated with the account from my personal to my academic address) I can now no longer see any of the boards in this team, the boards are no longer listed. i have logged in and out a few times but this has made no difference. Has this happened to anyone else?

2 replies

Userlevel 7
Badge +5

Hi @Claire O'Brien,

This is a question that should be handled by the Support team. I’ve checked that you are already in touch with them :relaxed:

Thanks Marina! The issue has just been resolved