I can’t export in full quality because Miro think I just have “Free” version. But I’m listet with full licens in the “Active Users” list. And when I have just “Free” version its impossible to get in touch with Miro Helpsenter Chat. How to fix that?
If none of the above helps, screenshots or videos of your exact steps can be helpful. Loom is a free and easy-to-use video screen recorder.
You can also find a Miro support link in the How to Contact Miro Support article.
- When you are on the board in question, what is your role? You can find this by hover over or clicking your avatar in the participants pane at the top-right corner of the board:
- Does the board in question reside in the paid team plan? While in the board, you can click on the board name (top-left) to see more information about the board:
What plan ate you a full license member of?
How are you accessing Miro - a browser (which one?) or Miro desktop app (or tablet or mobile app?)
Which operating system are you using?
What are you trying to export? A board or frame? Note, if you are using the Safari browser, you cannot export to high quality image/JPG and will have to export to Vector PDF as noted in the Board export Help Center article:
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