Answered

Desktop app won't load

  • 31 May 2020
  • 7 replies
  • 2344 views
J

I can log in on the web app, but the desktop app won’t go past the loading logo animation. 

I’ve tried uninstalling the app and preferences and reinstalling and it’s the same.

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Best answer by Isman Tanuri 18 June 2020, 18:20

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7 replies

Kiron Bondale
Userlevel 7
Badge +6

@Jacob Halton -

This sounds like a support request is needed - have you opened one yet?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
J

@Kiron Bondale nope, I was in a hurry and looking for support on the site, it seemed like all they had were these forums. I’ll go look for support tickets 

Kiron Bondale
Userlevel 7
Badge +6

The form is here @Jacob Halton : https://help.miro.com/hc/en-us/requests/new?referer=community

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
M

New version of app doesn't load boards

Mac version downloaded from website on June 6th. The app opens, but it doesn’t even open the “boards” tab. Already tried to reinstall. Working from MacBook Pro (15-inch, 2017), 3.1 GHz Quad-Core Intel Core i7.

Isman Tanuri
Userlevel 7
Badge +4

@Jacob Halton I found the solution "Reset application/cached data":

 

Check out our official Miro Experts profile: https://miro.com/experts/elisan-partners/
Max Thibodeaux

This happens from time to time and frequently the issue is with the Miro build. The last time this occurred was today, 19 May and in a matter of hours an update that fixed the issue was pushed out. 

T

I’ve tried uninstalling the app and preferences and reinstalling and it’s the same.

 

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