Boards are very laggy and slow on desktop app and web app

Hi @J.R. , thanks for coming online.
We are currently tackling an incident: https://status.miro.com/incidents/47ts334lmwbp

What you experience today, is not a reflection of our current state of Miro, but an unfortunate event.

Hey everyone,

I’m super excited to share the latest wins that our performance team has made. Interacting with Miro is faster! On the most common laptop, interacting with Miro has gone from noticeably slow, to seamless.

• Creating a new widget is now completed within 0.2 seconds
• Selecting widgets is now seamless (0.05 seconds)
• Editing a widget no longer requires you to wait (0.2 seconds)

These changes are already released and should be available to all of you. I hope you are noticing the immense performance boost in your day-to-day work!

If you are still experiencing unacceptable lag, please let @Boris Libeert (our product manager for board performance) know. He would love to jump into a call with you to figure out what’s happening in your case. Such calls have led us onto great ideas in the past.

Cheers,
Mettin

I can only second, that Miro is very laggy lately - especially when selecting and editing items/shapes/textfields, like everyone above wrote - I work with large boards for Workshops, and I think my preparation time now has increased by at least 10-15% for all my workshops, because I cannot work fluently anymore.

This delay is really hard to sell/explain to clients, please look into it.

I have the latest Miro update installed.
There is still a delay when entering/exiting text editing mode in shapes and sticky notes. Even in a new file:

It feels like 1s for shapes and 0.5s for sticky sheets.
 

In the process of drawing flow, such switches happen all the time, and it slows down both the drawing process and the thinking process a lot

Please fix this

@Boris Libeert

Huge Improvements to the performance… the only issue I continue to notice is committing a Text Box there is a negligible amount of lag Clicking Outside of the Text Box and the Miro Command Exiting. The lag is acceptable in my opinion.

Here as well, even with rather small boards. I am using the desktop app and it takes sometimes 2-4 seconds to copy a shape.

Very annoying :(

Is this something the Miro team can confirm? Do you see any performance issues right now?

Today (Statutory Holiday across Canada) I noticed a slight improvement too.

Tolerable 1 second lag when starting Text or Shape Command.

However, committing the Text or Shape takes at least 3 seconds to exit.

Going back to edit takes up to 2 seconds to enter the Command and at least 3 seconds to exit.

No delay moving Text or Shape that have been added to the Board.

I am experiencing similar problems, at first thought it was my internet. Rather than lagging I have freezes (3 to 10 seconds).
I deal mostly with basic shapes with text inside, the boards are usually light, sometimes very light (only text and objects, no pdf, no images...) I share the board with only one person and I use a call outside of Miro (phone call or WhatsApp). But same symptoms appears when I prepare the board without anybody else invited.
My workflow has become :
Quadruple (to be sure) clicking in a shape /*start of the freeze/ writing a sentence + wait some time (trying to move around and click outside helplessly) /end of the freeze*/ => what I was writing appears magically, hopefully there’s no typo because if so I need to start again the whole thing. It takes from 4 to 10 seconds, which is awfully long. I use to be able to do 3 times what I now do on Miro.
The sad part is that I am supper happy I realized I can write while the thing is freezing (and maybe this detail can help the dev team)

Part of my workflow also became saying to my clients:
“Hmmm, I am really sorry but I cannot see right now what you wrote, I should be able to see it in a few seconds, Miro is a bit slow lately”
 

While I type during the freeze my client cannot see what I type, it appears at the same time for them and for me.

This is so painful…
I am/was a big advocate of Miro.
I really appreciated on a few occasions my contact with the team and the problem solving but this is a big problem and the  “cache and internet talks” feels a bit like user blaming while the problem is elsewhere.
It is more than a lag, it has become difficult to work and by itself make meetings stressful (when we deal with clients it is our image that suffers from the ,sadly now, poor quality of the tool we use). It is indeed now a deal breaker.
I know there are several Miro clones (which allow for board importing) and I would like to support Miro as much as possible (it being “the original”) but I just don’t know for how long I can endure this...

100% agree.

I too have gone above and beyond to ensure EVERYTHING my end as a user is absolutely guiltless in the terribly laggy paid-for product experience I’ve had for several months on end. 
 

My own post ‘A sloth has taken over my Miro board’ details the inadequate experiences we’ve been having and the long laundry list of remedial actions we’ve taken (to no avail). Interestingly, only those also having the same ongoing issues have reached out in reply.

The sole reason I haven’t already stopped using Miro and cancelled our business’ subscription is because it contains critical work my colleagues and I need for many clients of ours with projects in-flight.
 

We use other tools, such as Figma, and even Power BI connected to monstrous datasets, and these are functioning without issue. The problem is solely with Miro boards.

I think it is a matter of opinion @Lucie A but my latest UX with Text Boxes is terrible. Waiting 2 up to 5 seconds between User Input and Miro Output is a far cry from my previous experience. I do think a User Bulletin could be issued to your Core Customers explaining the impact to performance so we can at least convey this to our own internal Users so they don’t freak out. I have to be candid, it is already difficult enough to onboard laggards and with the performance issues it gives them a reason to dismiss using Miro all together… which makes me sad because I come from the days of Realtime Board so I know what a game changer this Tool can be.

I want to emphasize I continue to support Miro and your Team and don’t want to sound like I am threatening to leave or explore new software.

There is a systemic issue happening on the Miro app in my opinion. So much lagginess and delay, every action is click, wait, edit, wait...it’s so painful and has been like this for a couple of weeks now. 

Can someone at Miro confirm there is some kind of major fix coming? We love Miro when it works but we can’t continue like this. 

Welcome back from vacation! Miro is working, but unusable if you want to type important stuff from your head here and there. I’m back to PureRef for now, quantum instant speed with 0 delay.