Hi, I noticed during the last one week all my boards are very laggy and slow. It takes up to 5-6 seconds for the board to respond to an interaction. This is incredibly annoying and looking at the history of this issue - it appears it is quite a common problem. Please would you look into this and resolving it once and for all?
Hi
Thank you for sharing your feedback, and I understand your frustration. It's always difficult when performance issues interfere with your workflow, especially after advocating for the tool within your teams.
Our team is continuously working on improving Miro's performance, but I appreciate your concern about prioritizing basic functionality over additional features. Your feedback about profile pictures in comments and the focus on AI features is noted, and I’ll make sure to pass this along to our team.
In the meantime, if you haven’t already, I recommend checking out this article on improving board performance as it offers practical tips to mitigate some of the lag. Additionally, if you experience persistent issues, please feel free to contact our support team with details about your setup so they can investigate further.
Just adding to the chorus here…
Long-time power user and advocate. I’ve convinced so many people to start using this app for remote collaboration… but due to the extremely infuriating random and unpredictable performance issues, I am finding myself desperately searching for an alternative.
This app had so much potential for so many teams. It used to be solid. It worked flawlessly for me through the pandemic. So its really unfortunate that energy (and computational power) is being spent on unnecessary UI bells and whistles (please let me turn off profile pictures in comments btw) and adding “AI features” when it only compounds the underlying problems to basic functions (which users have been begging for fixes for at least a couple years now).
Thank you for your question! It's great that you're considering optimizing your Miro board for better performance.
To address your concerns:
- High-resolution images can indeed slow down performance. Reducing the number of images or lowering their resolution could help.
- Space between objects on the board doesn’t directly impact performance, but the sheer amount of objects does. Consolidating objects where possible might help.
- Handwritten vectors from your iPad can also contribute to lag, as they tend to have more data points compared to standard text or shapes. Simplifying or reducing handwritten content could make a difference.
Regarding the polygonal appearance of handwritten vectors, Miro does sometimes optimize board content by simplifying shapes, which may be why you're seeing reduced curvature later on. This helps improve loading times and performance, especially with large boards.
For more tips, you can also check out this article: How to improve board performance.
Also, If you’re interested in learning more about some of Miro’s biggest product updates that may be relevant to your use case, save your spot here at our Canvas ‘24 event happening October 8th. Please let me know if you have any additional questions – happy to help!
Hope this helps!
Thanks for this Eca!
There doesn’t happen to be a way to flatten some of my handwriting to an image or something simpler does there?
And there doesn’t happen to be a way to reduce image quality for large images?
Thank you for your question! It's great that you're considering optimizing your Miro board for better performance.
To address your concerns:
- High-resolution images can indeed slow down performance. Reducing the number of images or lowering their resolution could help.
- Space between objects on the board doesn’t directly impact performance, but the sheer amount of objects does. Consolidating objects where possible might help.
- Handwritten vectors from your iPad can also contribute to lag, as they tend to have more data points compared to standard text or shapes. Simplifying or reducing handwritten content could make a difference.
Regarding the polygonal appearance of handwritten vectors, Miro does sometimes optimize board content by simplifying shapes, which may be why you're seeing reduced curvature later on. This helps improve loading times and performance, especially with large boards.
For more tips, you can also check out this article: How to improve board performance.
Also, If you’re interested in learning more about some of Miro’s biggest product updates that may be relevant to your use case, save your spot here at our Canvas ‘24 event happening October 8th. Please let me know if you have any additional questions – happy to help!
Hope this helps!
Hi there! I’m a designer working with giant and constantly expanding Miro boards. I have begun to notice lag in performance and was wondering what the heaviest hitters would be so that I can minimize my board’s performance issues especially while working with others.
My board contains high-resolution images, lots of handwritten notes from the iPad, some shapes, and some bits of text.
What would be best to minimize?
- Remove images?
- Reduce the amount of space the objects take up on the board? Does the space between objects on the board affect board performance?
- Reduce handwritten vectors? Does handwriting increase calculations?
On another note I’ve noticed that my handwritten vectors will show up polygonal with no curvature later on when I open the board. Is this one of Miro’s tactics for reducing the board size?
ty
Hi
We are currently tackling an incident: https://status.miro.com/incidents/47ts334lmwbp
What you experience today, is not a reflection of our current state of Miro, but an unfortunate event.
Seeing this today. Very slow to open. Link to login here to report the issue is broken/not loading.
Hey everyone,
I’m super excited to share the latest wins that our performance team has made. Interacting with Miro is faster! On the most common laptop, interacting with Miro has gone from noticeably slow, to seamless.
- Creating a new widget is now completed within 0.2 seconds
- Selecting widgets is now seamless (0.05 seconds)
- Editing a widget no longer requires you to wait (0.2 seconds)
These changes are already released and should be available to all of you. I hope you are noticing the immense performance boost in your day-to-day work!
If you are still experiencing unacceptable lag, please let
Cheers,
Mettin
Hi everyone,
Special thanks to Dmitriy and Nikolay for jumping on a call with one of our engineers to help troubleshoot the issues you are all experiencing.
It confirmed that the fixes we made on August 15th were definitely not enough to resolve all laggy situations. We have a team of 4 engineers currently dedicated on improving the situation further and I will keep you updated here.
Boris
I can only second, that Miro is very laggy lately - especially when selecting and editing items/shapes/textfields, like everyone above wrote - I work with large boards for Workshops, and I think my preparation time now has increased by at least 10-15% for all my workshops, because I cannot work fluently anymore.
This delay is really hard to sell/explain to clients, please look into it.
Yea the workflow become slightly faster but generally nothing have changed
Boards are still laggy af, especially text input in shapes
Can you do as much as give us latest stable version?
Or maybe testing your own updates with latest incredible features, like moving color menu to the left of pop-up board, which is purely a UI crime if you ask me
I have the latest Miro update installed.
There is still a delay when entering/exiting text editing mode in shapes and sticky notes. Even in a new file:
It feels like 1s for shapes and 0.5s for sticky sheets.
In the process of drawing flow, such switches happen all the time, and it slows down both the drawing process and the thinking process a lot
Please fix this
Hi everyone,
I am Boris, product manager for performance at Miro.
As suspected by many of you in this thread, early August we released a feature that unintentionally degraded the performance of working on the board. Certain interactions could suffer from latency that is unacceptable (especially on larger boards).
On August 15 we released a fix for this.
Unfortunately, this community post had missed our attention, and I regret this.
Your input is valuable in helping us troubleshoot the issue. And I will do my best to catch these community posts sooner going forward.
Boris
I wonder if the Miro Developers are doing something in the Background because I am noticing a distinct improvement today.
There is still lag starting and exiting Shapes and Text Object but there is no delay moving them around the Board.
Also, big improvement Panning and Zooming around the Board.
Huge Improvements to the performance… the only issue I continue to notice is committing a Text Box there is a negligible amount of lag Clicking Outside of the Text Box and the Miro Command Exiting. The lag is acceptable in my opinion.
I wonder if the Miro Developers are doing something in the Background because I am noticing a distinct improvement today.
There is still lag starting and exiting Shapes and Text Object but there is no delay moving them around the Board.
Also, big improvement Panning and Zooming around the Board.
Here as well, even with rather small boards. I am using the desktop app and it takes sometimes 2-4 seconds to copy a shape.
Very annoying :(
Is this something the Miro team can confirm? Do you see any performance issues right now?
Posted here last week or the week before. Still having awful issues on the desktop app. Have tried browser and it’s occasionally mildly better but lagginess remains. Seems strange to me that this Miro community exists but beyond some early responses along the lines of ‘clear your cache’ etc, there is no good response from anyone at Miro.
I’ve really liked this platform since we jumped across from Mural 3 years ago but getting ready to leap again unless this seemingly systemic issue can be fixed.
Is anyone there?
Hi there. Have posted elsewhere on this - now joining this thread. My team has been having troubles for the last week and a half. Today seems a bit better - but that might be because it is Sunday night in the US, so there aren’t as many users on it.
Today (Statutory Holiday across Canada) I noticed a slight improvement too.
Tolerable 1 second lag when starting Text or Shape Command.
However, committing the Text or Shape takes at least 3 seconds to exit.
Going back to edit takes up to 2 seconds to enter the Command and at least 3 seconds to exit.
No delay moving Text or Shape that have been added to the Board.
Hi there. Have posted elsewhere on this - now joining this thread. My team has been having troubles for the last week and a half. Today seems a bit better - but that might be because it is Sunday night in the US, so there aren’t as many users on it.
I am experiencing similar problems, at first thought it was my internet. Rather than lagging I have freezes (3 to 10 seconds).
I deal mostly with basic shapes with text inside, the boards are usually light, sometimes very light (only text and objects, no pdf, no images...) I share the board with only one person and I use a call outside of Miro (phone call or WhatsApp). But same symptoms appears when I prepare the board without anybody else invited.
My workflow has become :
Quadruple (to be sure) clicking in a shape /*start of the freeze/ writing a sentence + wait some time (trying to move around and click outside helplessly) /end of the freeze*/ => what I was writing appears magically, hopefully there’s no typo because if so I need to start again the whole thing. It takes from 4 to 10 seconds, which is awfully long. I use to be able to do 3 times what I now do on Miro.
The sad part is that I am supper happy I realized I can write while the thing is freezing (and maybe this detail can help the dev team)
Part of my workflow also became saying to my clients:“Hmmm, I am really sorry but I cannot see right now what you wrote, I should be able to see it in a few seconds, Miro is a bit slow lately”
While I type during the freeze my client cannot see what I type, it appears at the same time for them and for me.
This is so painful…
I am/was a big advocate of Miro.
I really appreciated on a few occasions my contact with the team and the problem solving but this is a big problem and the “cache and internet talks” feels a bit like user blaming while the problem is elsewhere.
It is more than a lag, it has become difficult to work and by itself make meetings stressful (when we deal with clients it is our image that suffers from the ,sadly now, poor quality of the tool we use). It is indeed now a deal breaker.
I know there are several Miro clones (which allow for board importing) and I would like to support Miro as much as possible (it being “the original”) but I just don’t know for how long I can endure this...
Is the ongoing issue receiving attention from the Miro team?
I too am encountering the same problems as other users who have described significant lags and delays when editing boards that were not present before. This issue started to occur just a few weeks ago, and despite following the standard troubleshooting steps, I have not seen any improvements.
I’m going to be straight with you here. This is not good enough for a payed product, and I will begin my research and advice my team on better solutions elsewhere.
It must not take 1 second to select or move an object, or update a text field. And this issue must absolutely not stretch on for days.
Yes, I’ve cleared my cache in chrome, and I’ve tried using Firefox, and on several different high speed connections in different places.
I can’t stress this enough: Stop putting this on your users. Fix your payed product if you value having your users around.
EDIT: And just to stop the default before it gets going. Even though I’m not your QA, I tested the desktop app, showing the exact same issues. On a, tested just now, 334 Mbps download and 69p Mbps upload speed. I have a direct line of sight to my router 4 meters away. No, it’s my connection.
100% agree.
I too have gone above and beyond to ensure EVERYTHING my end as a user is absolutely guiltless in the terribly laggy paid-for product experience I’ve had for several months on end.
My own post ‘A sloth has taken over my Miro board’ details the inadequate experiences we’ve been having and the long laundry list of remedial actions we’ve taken (to no avail). Interestingly, only those also having the same ongoing issues have reached out in reply.
The sole reason I haven’t already stopped using Miro and cancelled our business’ subscription is because it contains critical work my colleagues and I need for many clients of ours with projects in-flight.
We use other tools, such as Figma, and even Power BI connected to monstrous datasets, and these are functioning without issue. The problem is solely with Miro boards.
Hey
Especially putting quotes from
Product teams are real human beings doing their damndest to bring their customers what they need with the resources they have available. Things break, and they will get fixed according to priority and resources. You will find things are no different with Figma and XD ♀️
Editing text etc. still works fine, it’s just more laggy than usual. Not perfect, but also not a burning house. So time to turn the fire alarms off.
I think it is a matter of opinion
I want to emphasize I continue to support Miro and your Team and don’t want to sound like I am threatening to leave or explore new software.
Hey
Hey
Especially putting quotes from
Product teams are real human beings doing their damndest to bring their customers what they need with the resources they have available. Things break, and they will get fixed according to priority and resources. You will find things are no different with Figma and XD ♀️
Editing text etc. still works fine, it’s just more laggy than usual. Not perfect, but also not a burning house. So time to turn the fire alarms off.
I think it is a matter of opinion
I want to emphasize I continue to support Miro and your Team and don’t want to sound like I am threatening to leave or explore new software.
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