Miro won't load in chrome

  • 26 November 2022
  • 17 replies
  • 586 views
A

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!

 

 

17 replies

R

Removing tiktok pixel helper worked for me, too! Thanks for the suggestions.

A

In my case, incognito mode is not changing anything. I have to use another browser than chrome or use the desktop app to make it work. 

F

Deactivating the Testing Playground did work for me as well, thank you very much, Adam.

C

Removing the TikTok Pixel Helper worked for me too!

A

 

Hey there! Just wanted to let you know that I removed the TikTok Pixel Helper extension and now it's working again.

Thank you! 
TikTok Pixel Helper Extension was the issue 

P

Hey there! Just wanted to let you know that I removed the TikTok Pixel Helper extension and now it's working again.

A

I had the same issue in Chrome, the errors in the console are:

It works in Safari and incognito mode for Chrome, so I assumed it was something relating to the plugins (since they are disabled in incognito). Via a process of elimination I determined in my case it was the Testing Playground plugin: https://chrome.google.com/webstore/detail/testing-playground/hejbmebodbijjdhflfknehhcgaklhano?hl=en because disabling that plugin makes Miro work again.

I imagine it’s not the only plugin that has Miro has issues with, but it’s definitely a good starting point.

B

Hello, do you have a solution for this? I tried Chrome, Safari, Firefox, and only the loading icon appears.

 

J

Any traction on this? I am having the same issue. I have deleted cookies, cache, history, even reinstalled Chrome.

0

I also have the same issue. Some coworkers too. We can use Miro in the app or with Firefox. 

But it only works with incognito mode on Chrome. Cleaned cashed didn't change anything.

J

Same, but not even Incognito saves me. I need to use a different browser to access Miro boards (Safari, in this case).

J

I also encountered the same problem. I'm curious how to solve it.

Kiron Bondale
Userlevel 7
Badge +6

@lsw -

I’d suggest contacting support in that case - you can open a request here: Submit a request – Miro Support & Help Center

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
L

@Kiron Bondale 
any board, https://miro.com/app/dashboard/, even miro.com, redirecting me to miro.com/app. I basically cannot access anything from Miro.

Kiron Bondale
Userlevel 7
Badge +6

@lsw -

Is the issue happening with just one board or with all boards?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
L

Hello Helga,
I am having the same issue repeatedly.

It won’t open in Google Chrome unless I’m incognito. Miro opens in other browsers and for my coworkers without issues.
When removing cookies and website data related to Miro, I can access the login page and can select Google login. As soon as I perform the actual login, it shows the Miro loading screen and nothing happens.

Extensions are disabled.

I deinstalled Chrome once and it worked again for a couple of days, but now I run into the issue again.

H
Rank
Userlevel 3
Badge

Hey @albertng 
Could you please try the Incognito mode?

If in the Incognito mode everything works fine, please make sure to clear your browser's cache and cookies and then sign out and back into your Miro profile anew before checking the process in the standard mode. Additionally, please disable all extensions for your Chrome browser.

Please share your results with us!

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