Hi ​@Jajm  — thanks so much for jumping in and sharing your experience!

It’s really helpful to know that logging into Safari first allowed you to access the app — that’s a great tip for others who might be stuck.

Since this seems to be affecting multiple users under similar conditions, I’ll go ahead and raise your case with the support team as well so they can investigate further. Please keep an eye on your inbox — someone from the team will reach out to you directly.

We appreciate your patience, and I’ll keep monitoring the thread in case there are more updates.

Hi,

I have been experiencing exactly the same issues under the same conditions as ​@Cody Jacob 

A little tip that worked for me: After I logged into Safari – which worked instantaneously – I was able to log onto the app, at least. 

Still waiting for a chrome fix, though 

Hi ​@Cody Jacob,

Thanks so much for the detailed info—it really helps! Since you've already tried a number of great troubleshooting steps and the issue still persists, I’ll go ahead and convert your comment into a support ticket so the team can take a closer look.

Please keep an eye on your inbox, as they’ll be reaching out to you directly with more information.

Hang in there—help is on the way!

Hi! I am also having trouble with this. 

It doesn’t load from my desktop browser in Chrome, or Incognito

It does load on my phone with the app, and in Safari, but definitely not ideal

I have disabled ad blockers and other security extensions, cleared cache and cookies, restarted computer, tried logging in under a different browser profile. I don’t have a VPN. 

I’m on the free plan so it looks like I can’t put in a support ticket. Please haaallllpppp

I’ve tried everything above, in the end I’ve used VPN that saved me.

Hi, same problem here can’t load Miro on Chrome (Version 114.0.5735.198 (Build officiel) (x86_64)) since this morning, I did nothing special, tried everything listed here https://help.miro.com/hc/en-us/articles/360013588560-Board-performance-and-loading-issues and disabling extensions did nothing. Works on Safari.

I have the same problem, even if I disable the few extensions I use. 

It worked last week, but this week it doesn’t work at all in Chrome. Safari is fine.

Version 114.0.5735.198 (Official Build) (arm64)

For anyone coming here - it is most definitely a conflicting extension. Mine was Tron Wallet.

Hi,

Just to add Miro is working fine for me on Chrome, without disabling any plugin (unless there is any know issue with a specific plugin which i don’t have)

This is my Chrome version. 

Regards

Aman

I also have this problem. It is very frustrating. I do not want to disable the plugins I am using, they are all essential!!

I had the same issue for months. So I could only use Miro in MS Edge. I got so tired of not being able to use Miro in Chrome. After deleting all the chrome extensions that I don’t use often, Miro started working again. 

@Helga, This is definitely a bug with Miro, do you know if it has been reported as such? If so any update on when this will be resolved? 

Removing tiktok pixel helper worked for me, too! Thanks for the suggestions.

In my case, incognito mode is not changing anything. I have to use another browser than chrome or use the desktop app to make it work. 

Deactivating the Testing Playground did work for me as well, thank you very much, Adam.

Removing the TikTok Pixel Helper worked for me too!

Thank you! 
TikTok Pixel Helper Extension was the issue 

Hey there! Just wanted to let you know that I removed the TikTok Pixel Helper extension and now it's working again.

I had the same issue in Chrome, the errors in the console are:

It works in Safari and incognito mode for Chrome, so I assumed it was something relating to the plugins (since they are disabled in incognito). Via a process of elimination I determined in my case it was the Testing Playground plugin: https://chrome.google.com/webstore/detail/testing-playground/hejbmebodbijjdhflfknehhcgaklhano?hl=en because disabling that plugin makes Miro work again.

I imagine it’s not the only plugin that has Miro has issues with, but it’s definitely a good starting point.

Hello, do you have a solution for this? I tried Chrome, Safari, Firefox, and only the loading icon appears.

Any traction on this? I am having the same issue. I have deleted cookies, cache, history, even reinstalled Chrome.

I also have the same issue. Some coworkers too. We can use Miro in the app or with Firefox. 

But it only works with incognito mode on Chrome. Cleaned cashed didn't change anything.

Same, but not even Incognito saves me. I need to use a different browser to access Miro boards (Safari, in this case).

I also encountered the same problem. I'm curious how to solve it.

@lsw -

I’d suggest contacting support in that case - you can open a request here: Submit a request – Miro Support & Help Center

Kiron