For some reason, I am unable to lock things on my board. The lock icon does not show and the ctrl+L shortcut does nothing. Has anybody else had this happen to them?
Best answer by Robert Johnson 3 September 2020, 16:11
@Angela Adukure I have not experienced this before, however, I have experienced a few other glitches recently. I have a few questions to start with:
@Angela Adukure -
A couple of questions to add to @Rob Johnson ‘s list:
@Kiron Bondale and @Rob Johnson I can lock things on a new board. I cannot lock anything, even new objects, in the board I use for work.
@Angela Adukure Thanks for answering those questions and for the screenshots.
I am hung-up on the fact that you’re saying this is a Free Plan board as all member roles (there are only two: Member and Team Admin) can both lock/unlock objects - there is also no way in a Free Plan to change board ownership, except when the board owner leaves the team - it can then be reassigned.
One last scenario that could be happening: If you do go into a Free Plan team from your Miro dashboard, but then click on Starred to get to this board, then you could be accessing the board as a Guest Editor. However, if you aren’t explicitly going to the Started page in the team, then you can ignore this and keep reading
Given your screenshot, either there is a bug or the board is not in a Free Plan team. To confirm this, from your Miro dashboard:
If you are seeing this, then I believe it could be a bug and I would recommend that you open a support ticket: Submit a request – Miro Support & Help Center.
Otherwise you could reach out to the board owner and request they transfer ownership of the board to yourself. For more information on transferring ownership, have a look at this help center article:
@Rob Johnson Thank you for your reply. I checked and it is a free plan so I have submitted a request. I will also try to transfer ownership to my account later.
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