I can't load my Miro board

When I hear that someone can load a Miro dashboard, but not the boards themselves, it usually means  that it is network - VPN, firewall (probably configured right within a router/modem, if you have tried another device) - I would have a read through this article:

https://help.miro.com/hc/en-us/articles/360017572694-Add-Miro-to-allowed-apps

Are you able to try a completely different network, e.g., use your phone’s hotspot?

Or try using the Chrome mobile browser with the Desktop site mode enabled - this should load a board just like you are on your desktop/laptop - handy when you need to complete an action that isn’t available in the Mobile app.

@Robert Johnson I tried on my phones hotspot and still stuck loading.

@Robert Johnson Using Chrome and doing desktop site works but i can't exactly complete my project on my phone. 

@Bridget Kacprzyk - At least we know that a different device on a different network (presuming your phone was not on your wi-fi) works, so it likely has nothing to do with your Miro account.

What about installing the Firefox browser?

https://www.mozilla.org/en-US/firefox/mac/

And what happens if you create a new board - will that load?

You could also try Duplicating one of your boards that won’t load to see if the duplicate/copy will load.

@Robert Johnson it works on the Miro app and the Chrome desktop site on my Wifi so the issue isn't my home network

Yes, but your phone may have flipped over to use the cell network of the wifi wasn't getting through.

Try putting your phone in airplane mode, then turn your wi-fi on, and try again. If it works, that should rule out your wi-fi. Then it could be something on your Mac.

What is the other computer that you tried?

@Bridget Kacprzyk - Did you try the WebSockets test site that is referenced in the Miro Help Center article that I sent you?

https://help.miro.com/hc/en-us/articles/360017572694-Add-Miro-to-allowed-apps

WebSockets 

The Miro application - specifically the board pages - requires WebSocket connections. If you're having issues opening your boards but the dashboard and the settings pages open as expected this might mean that your connection does not support WebSockets. 

To test your connection, please open this website.

If the Websockets are identified, you'll see the following message:

 

Did you every get this resolved? It has happed to me a number of time and I give up for a few days and try again and it starts working again. Frustrating to say the least.

Any update on this? My business partner is having exactly the same problems.

Any updates on this? I had the same problem: was working on a board for hours and hours. Then Miro crashed and now I can't open that board anymore. I can open any other board, except that one. Can't download a backup either. So, is my work lost?

If there is no solution to this, that would be a great reason to never use Miro again.

I’ve experienced this twice the past few weeks. We have A LOT of boards and while I can log in fine, any attempt to access my boards just ends up with indefinite loading indicators. 

This is currently happening to me, none of the troubleshooting options have resolved anything. I was able to work in a new board that i created while having this issue, but once it refreshed i was also unable to access it.

Hi ​@Sam Caplan, thanks for jumping in and sharing what’s happening — I know how concerning this is, especially when it persists across boards.

Since you mentioned you've already tried the usual troubleshooting steps (clearing cache, switching browsers/devices, etc.), and you're now unable to access even a newly created board after refreshing — thi scould indicate a deeper issue with how the board data is loading.

A few quick questions that might help us narrow this down:

• Are any boards loading at all, or is it all stuck at the loading screen now?

• Are you on a managed network (e.g., school or corporate firewall)?

If this persists, I’d recommend contacting Miro Support directly with a link to your affected board(s). If you’re seeing the spinning loader forever, they can help check on the back end to see what’s happening.