Why can my team member not unlock objects on my Miro boards?

@Carolyn6 -

I have a paid Miro Starter account for 1 member

The board is created in my Team

I have added her to my Team

The board’s share settings are set to “anyone with link can edit”

If you have added her to your team, and not just sent an invite link, then she should be a member of your team, and should be able to unlocked objects, unless you have applied the  Protected Lock feature on the object(s).

You can confirm if she is now a team member by going to your team profile, users page - you can also see your team member count at a glance by looking here:

However, if your colleague has not yet accepted the invite, then they would be viewing the board as a Visitor and not being able to unlocked objects is expected behaviour for Visitors as per the Visitors, guests and members help center article:

If the visitor does need to action on a Locked item, they can duplicate it by selecting it and using the Ctrl/Cmd-D shortcut (unless you have used the Protected Lock feature on the object).

@Carolyn6

By sharing her screen on Zoom with me we established she was not logged in with the email address I had used to invite her to my team!  She didn’t even have an account for this email address!  She does now, has signed in and can unlock objects.

Glad to hear you got it sorted out!

I had upgraded her licence from “free” to “full” before we discovered the problem...but am I correct in understanding that to have her on my team long term I have to pay for a licence for her anyway?

Yes, you would have to pay for her to be on your team if she needs to be able to unlocked objects.

So there’s nothing to be gained by cancelling her full licence?

Well, you would gain/save $10/month.

The bigger question is around the nature of your future/ongoing work with this person (and other persons) in Miro. For example, if you plan on working with other people on boards that you own/are in your team, but these people need to also create boards in your team, then you will need to continue to add each of them as full licence members of your team. But, if you just need them to work on boards with you, but to have the ability to unlocked objects, as well as using some other features that “visitors” cannot access, then you could upgrade (just yourself) to the Business Plan at $20/month and then use the Guests feature to add users to your boards.