I am new to miro and have been using it for cross globe collaboration. Is there a way to start using miro to manage handovers across regions when you are using it in support team?
Userlevel 6
+1
Hey
From what I understand from your question, you can invite new users and edit permissions as needed to handoff specific boards. Geographic location shouldn’t be an issue.
Userlevel 4
Hi 
More than happy to share our best practices as an experienced distributed team, but agree with
Looking forward to hearing from you!
Thanks
Userlevel 4
- We provide support only via email. The platform to handling the tickets is Zendesk
- Our main communication platform is Slack. We have several channels where we can discuss particular cases, product updates, team news, etc
- We have a weekly team meeting to discuss the news. We use Zoom for that
- My team leads also run a regular bi-weekly 1-1s with their direct reports, same with Zoom
As you can see, I didn’t mention Miro yet :) We use our product for the following needs:
- Onboarding of newbies (a detailed 2-months journey)
- Planning / OKR sessions
- Running projects
- Retrospectives
- Brainstorming
It’s also useful to have Miro as a single source of truth with other teams. For instance, Marketing can send us a mockup of the new landing page in advance or we can track the product development progress in a ‘pulse’ board.
Hope that helps. Please let me know if I can cover any other questions / go in more details.
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