Hi, I’m making lecture videos using Miro and Zoom’s local recording function.
It worked very well, and I love this combination. But from yesterday (28 April), I’ve been experiencing a "Syncing... Please wait \\ Receiving a response from the server. We recommend that you wait ** sec to avoid data loss." panel repeatedly appearing on the Miro app. I tried the web-browser app, another net connection, different time slots (morning, daytime, evening, midnight).
What does this message mean? Is this a server-side problem, or some performance issue in my environment? is there any way to avoid it?
Miro 0.3.32 on MacOS 10.12.6, iMac late 2012 Core i7, 32GB memory
Hi @Paolo Nardini,
Thank you for your message! Could you please try to follow these troubleshooting steps and see if the issue still appear?
- Test Miro in the Incognito (private) mode (to exclude the possibility of browser extensions interfering) and in a different browser. Close all browser tabs and applications running in the background if needed.
- Clear your browser's cache & cookies, restart your browser and hard refresh the page by clicking F5 (or Ctrl / Cmd + R) several times.
- Check your Internet connection or switch to another, preferably faster network. Feel free to try different VPNs if necessary to avoid any security blockers in your network.
- If you use Desktop/Mobile/Tablet application, try to re-install it and test Miro using a web-version.
- If you experience problems with specific boards, try to duplicate them and check if the problem persists there. Also, feel free opening a smaller in size or relatively empty board in Miro to see how the performance changes there.
In case these steps didn’t help, feel free to reach out to our Customer Support Team via this form.
Thank you for using Miro!
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