Answered

SSO: on the desktop app and iPad app I need to supply full credentials and confirm identity on my phone every time I log on

  • 14 June 2020
  • 3 replies
  • 442 views

Hey there,

My company have just switched to an enterprise account and we now use SSO to access Miro. Works a treat through a browser, but on the desktop app and iPad app I need to supply full credentials and confirm identity on my phone every time I log on.

Anyone else have this issue?

Andy

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Best answer by Michael Sohn 15 June 2020, 01:48

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3 replies

Userlevel 4

Hi @Andy Irvine,

I’m not sure what it could be, but could it have something to do with the credentials?

Perhaps this article on SSO will help?

If you’ve taken a look at the article and it seems everything should be running smoothly, but you’re still having to log in on the apps, I’d suggest you reach out to submit a ticket to Miro Support.

I hope that helps.

Michael Sohn

Hey Michael,

thanks for this. I’ll pass the article on to our IT team, looks like a job for them :)

Andy

Userlevel 4

@Andy Irvine,

Sounds good! Hopefully the issue gets sorted out soon!

Michael Sohn

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