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[RESOLVED] Content (PDFs) begins to load, and then disappears

W
Userlevel 1

Hello - we open our board, zoom in to the content we’ve uploaded previously and those PDFs start to load, but then disappear completely. They even disappear on the map (no more blue rectangles). This started last night. Any tips? I emailed support.

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Best answer by Tang Yang 27 May 2020, 21:16

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28 replies

P

I’m also having this problem. Although it is not occuring on all of the pdf. It initially appears when I extract the pages, but then vanishes. I have some academic journal articles and book chapters that I am trying to annotate with my students. Could it be a copyright issue?

 

D

Received this message from support with confirmation that the the bug has been fixed.

 

I am still having this problem.  Who do we contact? I’ve already submitted an online form with no response.  

D

Any updates on when this is going to be fixed?  I upload my PDFs and sometimes the information doesn’t load and other PDFs they load no problem.  My current fix is to export the PDF as a jpg and import but this isn’t an effective solution.  

C

Hello I have the almost same problem.. Last week I could see this perfectly

Kiron Bondale
Userlevel 7
Badge +6

@Caroline -

How are you accessing Miro? Is this happening with only newly uploaded PDFs or all PDFs? Can you try a test with a simple 1 page PDF on a new board to see if that works?

I just tried a quick test using Miro via Google Chrome on a Windows 10 PC and I was able to successfully zoom to 400% (the maximum level) without the PDF file contents disappearing.

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
C

I saw that this problem was posted three months ago and it was resolved by fixing the bug.  However, I am still having the problem today.  When I upload pdf files to the board, and zoom in, the content of the file disappears.

T

I am having this problem as of two days ago. Small-ish PDF. Confused since above it suggests that the “bug” was fixed. Filed a ticket.

Kiron Bondale
Userlevel 7
Badge +6

@J Conners -

would suggest you open a Miro support request for this by either completing this form (https://help.miro.com/hc/en-us/requests/new?referer=community) or sending a note to support@miro.com

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
J

Trying to upload 11 page pdf and it keeps hanging. I select extract pages (all) and nothing happens, then I get “something went wrong message”. Is this an issue on Miro side?

Tang Yang
Userlevel 1

@Timm Richter, good to hear that it work for you as well.  

T

Yes, it works for me now as well! Thanks for informing the support, Tang!

Tang Yang
Userlevel 1

Received this message from support with confirmation that the the bug has been fixed.

 

2

mine are too, awesome!

W
Userlevel 1

@Tang Yang - Yup - our boards are working again. Great!

T

I am still out of luck with the old PDFs (DOCS). The new ones seem to work, though.

Tang Yang
Userlevel 1

Not sure if Miro Support did anything on the back end but our boards seem to be working again.

T

Same issue here. I just noticed it today, it worked beforehand. I uploaded the files again, and they disappeared as well. That was 15 minutes ago. Now, I did it again, this time it seems to work with the new ones. The old ones still disappear.

 

Very weird.

 

Tang Yang
Userlevel 1

@William, thanks for the suggestion.  I’m gong to give it a try though our situation will be more difficult because we have multiple PDF and multiple Image files with text, stick notes and other native Miro content.  I did get a quick response from Miro support and provided them a link to my file along with some other info.  They are looking at it now..

W
Userlevel 1

@Tang Yang - We dropped the troubled PDF in to Miro again and it is working fine. Curiously, when we extracted all the pages of the PDF, each page imported in a bizarre spread-out descending pattern and it took time to realign all the pages… This is the only work around that has worked so far. Too bad support hasn’t yet replied with assistance!

Tang Yang
Userlevel 1

I’ve sent in a support request ticket and included a link to this thread for reference.  Email to “support@miro.com”  I would suggest that you do the same.  The more tickets they receive on the same issue, the higher the priority.

2

I’ve been having the exact same issue all morning.

J

I have exactly the same problem

W
Userlevel 1

@Tang Yang - that’s the same problem we’re facing. The low quality fuzzy previews all load, and appear again when we open the board, but disappear when we zoom in for higher resolution.

Tang Yang
Userlevel 1

@William, are you finding that if you close out of the board and reopen that the content is showing again.  It just disappears when you try to zoom in to work on it.

Tang Yang
Userlevel 1

We are having the issue with multiple boards.  The main one is over 100 pages and it’s been active for over 1 month with no issues until this morning.  The contents of that board is a mix of PDFs and Image files.

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