Answered

Major Performer Lag Issues & Crashing

  • 21 August 2020
  • 4 replies
  • 2295 views
hamster_elite

Hello all,


I am using:

  • Chrome Browser
  • Windows 10 Laptop

 

I have a massive site map I am building.  The site map also has ‘data entry fields’, so it can be quite large.  For example my site map looks like the attached images.

 

I have usually between 500 - 2000 objects per ‘screen group’ in my sitemap.

 

When I select a large group of objects with the intent to move them from one area of the frame to another for organization purposes… The whole Chrome window locks up and freezes.  If I have ~200 objects, it still locks up but unfreezes after 6 seconds or so.  With 500 - 1000 objects it locks up and crashes entirely.

 

I cant exit out of the tab and re-open the tab, the Miro tab still ‘spins’ and doesnt load.  I must close the entire browser when this happens, and re-enter Miro to edit my sitemap.

 

Problem Summary:

As a user, when I group or try to move in a multi-select object fashion, the whole chrome tab locks up and crashes for 500 - 1000 objects.

 

How can I avoid this crashing? Its really becoming cumbersome as our work grows in size.

 

Thanks for the great app!

 

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Best answer by Kiron Bondale 21 August 2020, 21:12

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Release the Kraken

4 replies

Kiron Bondale
Userlevel 7
Badge +6

@hamster_elite - 

have you tried with the desktop app - how is the performance there?

I’m assuming you’ve reviewed the tips here: https://help.miro.com/hc/en-us/articles/360013588560-Tips-to-Improve-Board-Performance

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
hamster_elite

Hello!

Thank you so much for the quick reply!  I realized I forgot to attach my screenshots of my ‘sitemap’ that I am talking about. See attached please:

 

I’m assuming you’ve reviewed the tips here: https://help.miro.com/hc/en-us/articles/360013588560-Tips-to-Improve-Board-Performance

 

Yes, the only issues that were relevant to me there are:

source: https://help.miro.com/hc/en-us/articles/360013588560-Tips-to-Improve-Board-Performance

Improve performance on large boards

The maximum number of widgets on the board is 100 000. Boards with a large number of widgets become less smooth to navigate and take more time to load, open, and draw the widgets.

To speed up a large board, keep it tidy:

  • delete unnecessary content
  • remove heavy documents
  • resolve comments
  • convert your handwriting to images (make a screenshot of drawing widgets instead)
  • split the board into a few boards (copy and paste large parts of content into another board and then delete it from the original board).

 

As you can see from my screenshots, there are no:

  • Attached documents
  • No unnecessary content
  • No comments at all
  • No handwriting or external images

 

I can probably split it up to smaller boards, but I will still have issues with some singular large areas, such as my ‘SideBar’ has many features and has ~1800 objecsts.  So If I try to move that at all it freezes and crashes.

 

I was not aware there was a desktop app! Thank you for sharing! I will download it and check it out, fingers crossed it helps! I will report back with progress in an hour or so.

 

Thanks!

 

Release the Kraken
Robert Johnson
Userlevel 7
Badge +12

@hamster_elite There’s even a beta version of the desktop app released just two days ago an emphasis on reduced RAM which, depending on your machine, could result in improved performance. Personally, I prefer the desktop app as I usually have at least 4-5 browser tabs open at a minimum, which already lessens the browser’s performance.

Here’s a link to the post about the beta version (with download links to the apps): https://community.miro.com/changelog-discussion-31/help-us-with-beta-testing-of-the-new-miro-desktop-app-version-1725?postid=7090

 

Visual Thinker | Volunteer Community Moderator
hamster_elite

Hey all,

 

MASSIVELY better performance with the windows desktop app :)

 

Thanks for the advice! I didnt know it even existed! The performance is night and day better!!

Success!!
Thanks all!

Release the Kraken

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