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Cannot reconfigure Jira Cards

  • 24 July 2020
  • 2 replies
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We recently acquired a company and are going to use their Jira instance instead of ours. I need to reinstall the Jira Card integration and repoint to their Jira. I tried to uninstall the Jira Cards Plugin according the the help article located at: https://help.miro.com/hc/en-us/articles/360019501754-How-to-Set-Up-and-to-Uninstall-Jira-Cards. The Uninstalling Jira Cards plugin section has a step 2 to disable a webhook. This never shows up when I uninstall. Instead, I see an uninstall prompt and when clicked, Jira Cards seems to uninstall.

The issue is when I try to reinstall so that I can connect to the new instance, it just shows as reinstalled without walking through the installation instructions. Does anyone know how I can repoint. This is making Miro unusable for us.

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Best answer by Jeremy Lee 30 July 2020, 16:25

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In addition, I created a new team and installed the Jira Card plugin on the new team and the custom settings did not show up for the new team either. 

This has been fixed by technical support. Thank you!!

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