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Answered

Blanked Frames

  • August 20, 2025
  • 4 replies
  • 74 views
A

Good day,

   I have a board. The board had several diagrams. I had placed frames around them. Five in total. I wanted to add another diagram and used the Miro Swimlane Diagram template. 

While customising it, one of the rows in the swimlane got really wide. I tried to reduce but no joy. So I move the frame over as there seemed to be something under it. I deleted some document panel that was there. I happen to move around the screen, and all my diagrams in the other frames are now blank.

Any idea what is going on here and how to correct (an prevent)? I have upgraded my browser and cleared cache. 

Browser: Google Chrome Version 139.0.7258.139 (Official Build) (64-bit)

Device: Laptop

Regards,

 

Best answer by Eca

Hi ​@Al Duhaney, thanks for sharing the details!

From your description, it sounds like something unexpected happened while working with the diagrams and frames. I’d love to try replicating this on my end so I can better understand what’s going on and suggest a workaround.

 

If possible, could you record a short video of the steps you took before the frames appeared blank? That would help me follow along with your exact flow and test it more closely.

 

In the meantime, one thing you can check is whether the content is still on the board but has shifted outside of the frames. Try zooming out fully and pressing Ctrl + A (Cmd + A on Mac) to see if objects are highlighted elsewhere on the canvas. Also, looking into the Board history could show if the diagrams are still stored in an earlier version.

 

Eca

4 replies

Eca
Mironeer
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  • Eca
  • Mironeer
  • Answer
  • August 20, 2025

Hi ​@Al Duhaney, thanks for sharing the details!

From your description, it sounds like something unexpected happened while working with the diagrams and frames. I’d love to try replicating this on my end so I can better understand what’s going on and suggest a workaround.

 

If possible, could you record a short video of the steps you took before the frames appeared blank? That would help me follow along with your exact flow and test it more closely.

 

In the meantime, one thing you can check is whether the content is still on the board but has shifted outside of the frames. Try zooming out fully and pressing Ctrl + A (Cmd + A on Mac) to see if objects are highlighted elsewhere on the canvas. Also, looking into the Board history could show if the diagrams are still stored in an earlier version.

 

Eca :)
A
  • Al Duhaney
  • Author
  • Beginner
  • August 20, 2025

Hi ​@Eca ,

Grateful for the quick reply.

  1. Unfortunately nothing to record. All I have are blank frames. Not even the swimlane. So nothing for me to show a row expansion. 
  2. No joy on zooming out
  3. Board history: The first one for the day is also blank frames. (Odd). I tried restoring: Got back a whole shape (😅) and some error messages

 

 

  1. But then I found a restore with 135 objects deleted. That restore came back!  All over the place though. So I’ll have to move them back.  (Question is: how did I erase all my objects though?)

But THANK YOU!

Regards,

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • August 21, 2025

​@Al Duhaney I believe I can explain the issue - please read on to confirm if this is what is happening.

Until about a year ago, there were three planes of existence on a Miro board:

  1. the canvas (the lowest level, to which nothing could even be placed “behind”
  2. almost* all other objects that could then be layered on top/behind each other
  3. and *frames, which were somewhere in between…. until around last August (2024).

Last year, frames were given the z-layer property, meaning they could not be layered just like other objects (this was done so that they could function within the new Layers feature). I know all of this through stringent testing as the change came just as I was finishing up my MultiFrame app for publishing in the Miro Marketplace.

Back to your issue (with more explanation of behaviour)

Objects can be layered, just like frame can now be layered over top:

 

In this example, the sticky notes are not a part of a parent/container, but when I drag them onto the frame, their layering index jumps/increase and they “snap” into the frame and are now “on top of it”:

 

And if I draw a frame over the stickies – which, again, currently do not have a parent – they are then added to the frame as “children” and will move with the frame:

 

Here, I add the stickies to a Diagram format (which acts like a parent container) and the stickies now move with the Diagram format:

 

And here’s where it all falls apart…

If I draw a frame around the diagram (or even open the Diagram in focus mode and create the frame there), the Diagram format becomes a child of the Frame, bringing it to the front/ahead of the sticky notes, making the sticky notes appear to have disappeared. The frame didn’t see/pickup the sticky notes as they already had a parent (i.e., the Diagram format).

 

 

The fix?

Well, that ultimate fix will come from Miro via code, but what you should be able to do is:

  1. Select everything (click and drag around)
  2. Filter on Frame
  3. And then send the frame to the back.

 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
A
A
  • Al Duhaney
  • Author
  • Beginner
  • August 21, 2025

Hi ​@Robert Johnson ,

    This is looking familiar. There was a large white box on the screen and I thought it was odd. And I definitely deleted a frame. Probably I dragged something and that caused the drama.

Thanks for a possible explanation.

Regards,

Robert Johnson
Eca
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