[KNOWN BUG] Miro Lite board not saved to team

  • 13 December 2022
  • 4 replies
  • 49 views
K

Hello, i use web free without sing up, and after 24hours, board was locked. 

They say, “Sign up for free to unlock it.” I go forward to sing up, but after that I redirected to the same window “This board is locked”, I try several email, and different sing up, sing in option, everything leading to the same end. 

How can I unlock?

Helga 1 year ago

Hey @Karolis Butkevicius 

Thank you for the report!
I'm afraid that currently, there's a bug on our end that causes this behavior. We are working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

We'll definitely keep you updated on the progress. Please, bear with us! 

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4 replies

T

Hello, I also have the same issue. Could you please provide an update on this?

Thanks

L

Is this bug solved? I am experiencing the same problem.

H

Hey @Karolis Butkevicius 

Thank you for the report!
I'm afraid that currently, there's a bug on our end that causes this behavior. We are working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

We'll definitely keep you updated on the progress. Please, bear with us! 

Hey @Helga - while this bug is being resolved, is there any way to recover the lost content before the board is deleted? Can we request an export or request it’s associated with our paid account?

H
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Userlevel 3
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Hey @Karolis Butkevicius 

Thank you for the report!
I'm afraid that currently, there's a bug on our end that causes this behavior. We are working on a fix for it. We're bringing our sincere apologies for all the inconvenience it causes! 

We'll definitely keep you updated on the progress. Please, bear with us! 

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