duplicate board problem

  • 30 August 2023
  • 1 reply
  • 19 views

dear miro team,

i have made a big board one month ago. These days i am modifying it but i can duplicate it. When i do that, there is a sentence “sorry, something went wrong.” This board is very important and i have tried many different way try to copy everything to a new board. But i try to paste it to a new board, it shows “this board can’t duplicate”.

I want to know how to fix this problem. I have the education plan btw. and i am the owner of this board.

thank a lot.


1 reply

Userlevel 7
Badge +12

@Ning Meng - Are you able to download the board and restore it?

https://help.miro.com/hc/en-us/articles/360017572774

Note: If the board is bigger than 200 MB, you won’t be able to restore it yourself - the Miro support team would have to restore it for you, so check the size of the backup after you download it.

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