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8273 Topics
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Ant PughNew Here
posted in Ask The Community
Shareable link not working for some visitors

Can anyone help me troubleshoot why some visitors are taken straight to a Miro board via a shareable link, whereas others are asked to create an account?I just ran a virtual session, where 80% of the visitors could access the board via the link (some of which already had a Miro account, but many of whom didn't). I am a paid user, and set up the sharing settings as per the instructions.I have another workshop later today and would really like to avoid the same issues!Here is the board in question: https://miro.com/app/board/uXjVPiKMjcg=/?share_link_id=6425333

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1 year ago
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Blackbox InnovationNew Here
posted in Ask The Community
Wireframes Bug: Fields Inside Objects Not Moving with Parent Object

Hi. We use the Miro wireframes feature a lot. Unfortunately there is a bug when inserting objects. Procedure:1: I drag a tablet screen into the board.2nd: I drag a text field into the tablet screen3rd: I drag a second tablet screen into the board4th: I cut the text field to the clipboard (CTRL-X)5th: I select the second tablet screen and paste the text field (CTRL V)6th: When I move the second tablet screen, the text field in it moves with it.7th: I move the text field inside the second screen with the mouse.8th: When I move the second tablet screen, the text field inside it does not move and remains fixed.7th: There is no way I know of to get the text field to move with the second tablet screen. Video describing the BUG: https://www.veed.io/view/af0148c8-786b-469c-85ae-65a87788e005?sharingWidget=true&panel=share

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1 year ago
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ChrisBNew Here
posted in Ask The Community
Do guests receive notifications if I change the board?

Not sure if guests receive notification summaries if I change board contents. I’m using the consultant plan. Any help appreciated 😀.

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1 year ago
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Parents QueriesNew Here
posted in Ask The Community
Miro Embed

Can I embed miro on parenting website?

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1 year ago
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Zuma IbehNew Here
posted in Ask The Community
Moving Miro subscription

Hi,I am trying to reduce the team size of my company (we were overcharged on our Business Plan subscription). Currently, I am the only admin and I have two guests under our subscription. One of my other colleagues is a paid member and I am trying to demote her to a guest (so that I am the only paid member) but it won’t let me do so. It keeps saying that the team must have at least one admin even though it does (as I stated, I am the admin).My colleague suggested that this may be due to the fact that she was already an Admin on her own team and it seems that we joined her team (ie when we started our Business Plan subscription, our subscription connected to her existing sales and marketing subscription). Is it possible to move our Business Plan subscription to another team so that it is not connected to her marketing subscription? This way we would be able to have our own separate team in which I am the only paid member.Any help on this matter would be much appreciated.Best,Zuma

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1 year ago
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Hayk GhukasyanNew Here
posted in Ask The Community
Some objects are stuck at the same place and won't move

Reopening this issue

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1 year ago
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AnnaDmiNew Here
posted in Ask The Community
Sidebar glitch

I have a glitch with sidebar, when I enter more apps, I see my search history and it won’t disappear, but it makes other buttons not clickable 😫. Can you please help me? Maybe you know how to fix it! 😭

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1 year ago
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Herr_ReissigNew Here
posted in Ask The Community
Colour selection freezes on Samusung Tab

Hello Miro community,I have a problem with some functions freezing after a few seconds on my Samsung Tab 6 lite. First I noticed that the pen colour selction box freezes after one minute or so. I also noticed that some other functions stopped working after a while as well - for example the selection of other boards in the main menu doesn’t work - I can’t scroll or choose.The only thing to resolve this is a restart of the app. Everything seems to work fine then, however after a short while the same issues occur. I have already reinstalled and updated the app to no avail.Would be great if you guys had any advice for me. Thanks!  

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1 year ago
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Prestige AdminNew Here
posted in Ask The Community
Monday.com android and Miro Integration

Hi, there.My Monday.com Android ap was working very well with Miro integrated but suddenly I am getting an error message that I should reinstall the Miro app so my team can use it.  I done this several times, reinstalled Monday.com ap on my device but continues to persists.  Any assistance would be appreciated! Tx. Bruce 

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1 year ago
Leonid
LeonidBeginner
posted in Ask The Community
It's hard to select a cell in a table

Hello,I want to highlight the month in the table with one color, but I can't select all the cells in the month, I have to select every cell. This function is made very uncomfortable. Can you please tell me how to select all cells in a month horizontally to color them all at the same time?Thank you

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Leonid
1 year ago
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christian baumgartnerBeginner
posted in Ask The Community
Download permission

My board users (students in a lecture) without registration have no permission to download pdfs, that are integrated in the board. Where can I change that? thanks a lot, Christian

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1 year ago
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Jason WNew Here
posted in Ask The Community
Payment via GiroPay or Bank-Account

Greetings.I am not able to pay via “Invoice”, because I don’t want to pay yearly.But I don’t have a credit-card, so I am not able to pay that way.I would like to pay with “GiroPay” or “Klarna” or other providers which provide payment via bank-account.

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1 year ago
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ZackPinskyNew Here
posted in Ask The Community
Endless buffering; board is viewable but not editable on Chromebook

Board loads but side panels are an endless buffer, making it impossible to edit. I’ve tried incognito, disabling extensions, and restarting. It works on my mac, but not chromebook and it worked on my chromebook just last week. Please advise, thanks.(Note white rectangles with the gray buffers in this screenshot: https://imgur.com/a/wLvqhsV)

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1 year ago
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Aya AbuovaNew Here
posted in Ask The Community
не могу редактировать доску

Одна доска стала недоступна для редактирования, после того как Миро добавила доску для меня, хотя не я ее добавляла. Как ее удалить и вернуть старую доску для редактирования?

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1 year ago
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Camilla Gazmuri-SymmesNew Here
posted in Ask The Community
Bold text not working on MIRO website

Heya, I can’t seem to get the bold text to work when using the MIRO website. It has worked before, I’m not sure what has changed. I tried removing all my cookies and also loading in an incognito window but I’m still having the problem. Just be clear: I write something, I etiher do (Ctrl + B ) or click on the B icon, and the text appears to stay the same. Also when checking on other people’s computers, they can see things in bold on MIRO that for some reason I can’t see on my computer. Please can you help me with this?Best wishes,Camilla

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1 year ago
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qzo4Beginner
posted in Ask The Community
board is viewable but not editable on andoid devices

I’m unable to write or draw on the board. When I try to draw, I just move around the board. My students which use android devices are stuck with the same problem. 

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1 year ago
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Darren GeaneyNew Here
posted in Ask The Community
I have some questions on the Miro Academy

Hi, I am a current user Miro and I have a few questions on the Miro Verified badges that a Miro user can attain.Having looked at the Miro Academy there are several courses that are available to Mio users.I was hoping if you could help me with the questions below:Could you provide a summary of the content of the following courses: Miro Essentials Mapping and Diagramming Collaborative Meetings Client Collaboration Miro user support Is there a cost to complete the courses detailed in the previous bullet point? Does a user need to create a Miro account to complete the courses detailed above? I find Miro to be hugely beneficial in how I work, and any information you could send me on would be much appreciated. RegardsDarren

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1 year ago
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Sam CameroNew Here
posted in Ask The Community
Adone Illustrator to Miro

How do I copy all the graphic elements I created in Adobe Illustrator and then pasting it in Miro without it being one image? I still want to be able to click on each graphic separately while in Miro? I’m hoping I don’t need to copy and paste each graphic element one by one. 

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1 year ago
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Hugh BathurstNew Here
posted in Ask The Community
Miro looks usable but can't use as can't save locally

.. I’ve seen a few conversations around this so - unless hear back - will conclude there’s still no option to save work locally so alas, unlikely to use and recommend your useful looking software.  Cheers Harry (Cronulla, NSW)

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1 year ago
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Wyatt W. BarnettNew Here
posted in Ask The Community
Arrow Keys in Presentation Mode now shift the frame not advance the show. Breaks a few of our remotes . . .

It seems like the latest Miro app update changed the presentation mode keyboard behavior a bit. On both the windows and mac app the arrow keys now slide the frame around the presentation, not advance the frame. This broke a few of our remotes. Thankfully we had one that used page down not right / left arrow. Is there any way to turn this function off of switch the behavior back? We really liked those remotes.

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1 year ago
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V SahNew Here
posted in Ask The Community
Lost access to the board i own

I’m using the free version. I created a board a few weeks ago, and shared it with my internship account. I wasn't working in a team, I was solo. Today, I clicked on the board, and a notification popped up, telling me I did not have permission to access that board, and I had to ask it to its owner. But I am the sole owner! I also received a pop-up to create team… after creating a team the board is lost!!I cant find it anywhere, in the 1 team I created… and I don't have any trash.This board is extremely important, I have the link, but neither my personal account nor my internship account can access it. what to do?

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1 year ago
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Evgenii KondratovichNew Here
posted in Ask The Community
Deleted board does not appear in trash

Yesterday we tried new automation for deleting users and accidentally deleted their content. I tried accessing Miro by signing in as those users but not a single one of them had deleted board in their Trash. It’s either non of those users were owners and board deletion is not related or I’m missing something. Please help me find the owner of the deleted board so I can restore it.I have: deleted board URLI’ve tried:https://community.miro.com/ask-the-community-45/the-board-was-deleted-by-mistake-i-couldn-t-find-my-board-v1-0-2941 Checling Trash folder as AdminAt this point I’m desperate

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1 year ago
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Ákos GellényiNew Here
posted in Ask The Community
Show the year of the date in cards

How can I change the date format on a card so that I can see the year? We are building a program board where there are items with the same wish date but in different year, but on the card only month and day is showing up, so it is hard to decide at first sight which year it is referring to.  

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1 year ago
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Carlos JaccoudNew Here
posted in Ask The Community
HELP: I wrongly exported a board and delete the team - now I lost everything.

Hello, I did a backup of what I thought were the boards inside by team, before deleting everything, and it seems I simply created a shortcut to the board instead of exporting them per se. Now I need to recover those files but I see no trash can - I guess because I have the free version of the app?Anyone with knowledge that can help me here? It’s really important to me. Thank you

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1 year ago
William Bishop
Mironeer
William BishopMironeer
posted in Developer platform and APIs
Building an app? We want to hear from you!

Hey, Miro App Developers! Building an app? We’d like to hear from you! If you’re building an app on the Miro Developer Platform, we hope you might have a few minutes to complete our short survey about Miro app development and your use cases:Developer Insights SurveyWe’re focused on making sure we’re meeting the right needs of developers, and your voice is invaluable to us!  Cheers,Miro Developer Platform Team

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William Bishop
Mironeer
1 year ago
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