Question

Why do I loose connection every 15"?

  • 26 July 2021
  • 3 replies
  • 27 views

Badge +1

I loose connection every 15 seconds.  The connection immediately restores the connection.  This goes on for my entire session.  It’s very frustrating.  Where do I start to troubleshoot?

 


3 replies

Userlevel 7
Badge +16

@plotboy - A few places to start/considerations:

  • If you are on a corporate network, contact your IT/networking support team
  • Disable any VPNs/firewalls/anti-virus software
  • Check your OS firewall settings - you may want to try excluding ‘miro.com’
  • Try connecting through a smartphone hotspot
  • If you are connecting via Wi-Fi, try a wired connection
  • If using a browser, try
    • a private/incognito session (will usually disable any installed browser extensions)
    • the Miro desktop app

A related Help Center article:

Badge +1

I’m pretty sure it’s something our corporate networking is blocking.  

Thank you for the leads.

Userlevel 7
Badge +16

I’m pretty sure it’s something our corporate networking is blocking.  

Thank you for the leads.

@plotboy - You're welcome. You may want to forward this article to your Network admins as well:

https://help.miro.com/hc/en-us/articles/360017572694-Add-Miro-to-Allowed-Domains

WebSockets came to mind as a potential culprit, but usually a board won't load at all. 

 

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